Senior Business Insights Manager, Iterable

• Experience: 7+ years in analytics, business operations, or revenue operations, with at least 3 years in a B2B SaaS GTM-facing role
• Domain Expertise: Strong understanding of GTM motions (Sales, Marketing, and Customer Success), specifically regarding renewal cycles and retention metrics
• Technical Skills: Production-level proficiency in SQL, dbt, and modern BI tools (Sigma preferred, or Tableau/Looker)
• Communication: Proven ability to translate complex data into clear, actionable insights for senior leadership

Desirable

• As the Senior Business Insights Manager, you will be the primary strategic partner to our GTM leadership (Sales, Marketing, Customer Success, and RevOps)
• You will serve as the Lead Architect for our transition from ARR to ACV-based reporting and the primary driver of our retention and churn intelligence
• Using Sigma and dbt, you will build the visibility layer that tells the story of the entire customer lifecycle—from the first marketing touch to long-term renewal—ensuring our GTM engine is optimized for high-value, sustainable growth
• ACV & Retention Architecture: Own the migration of our reports from ARR to ACV and design the foundational logic for churn and retention tracking. This includes refactoring dbt models in Snowflake and designing high-impact Sigma workbooks that track ACV by segment, region, and lead source
• Churn & Retention Analytics: Develop deep-dive insights into customer health and churn drivers. Partner with Customer Success to build health scores and predictive models that identify "at-risk" accounts, providing the business with the visibility needed to reduce churn and improve LTV
• Pipeline Strategy: Drive the data behind weekly "Pipe Gen" calls. Provide proactive insights into conversion rates, stage velocity, and marketing-attributed pipeline health
• GTM Partnership: Partner with GTM leaders to define, measure, and track key performance indicators including pipeline health, conversion rates, productivity, and coverage
• Full-Stack Analytics: Write production-grade SQL and manage dbt models to ensure the GTM data warehouse layer is performant, scalable, and accurate
• Predictive Insights: Build "Early Warning Systems" in Sigma to identify pipeline gaps and churn risks 2–3 quarters out, allowing leadership to course-correct before the end of the fiscal period
• Operational Excellence: Develop and maintain dashboards and analytics tools that empower GTM teams to self-serve insights. Establish a "single source of truth" by identifying data gaps and inconsistencies across the revenue funnel
• Leadership & Influence: Act as a thought leader in the use of analytics within the GTM organization, providing executive-level storytelling to support quarterly business reviews and board reporting
• As the Senior Business Insights Manager, you are not just a "data provider"; you are the architect of our new language of success
• By bridging the gap between GTM activity and financial outcomes, you will provide the clarity our executives need to make high-stakes decisions
• When a marketing campaign scales or a new sales territory is opened, it will be because your insights proved it was the right move
• You are the engine that ensures our growth is not just fast, but sustainable and intelligent