Account Manager, Optimove
Retention automation software
Be an early applicant
Retention automation software
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help marketers drive measurable growth by autonomously transforming customer data into actionable insights, which then power thoughtful customer communications, at scale.
Role
Who you are
- Minimum of 3-4 years of experience in a client-facing role, preferably within the marketing technology (MarTech) industry
- Prior experience managing a book of business greater than $2M ARR
- Proven track record of building and nurturing strong client relationships
- Solid understanding of digital marketing principles and best practices
- Proactively manage client renewals, ensuring a smooth and successful contract extension process
- Negotiate contract terms that are mutually beneficial for both our clients and our company, leveraging your strong communication and negotiation skills
- Strong communication and presentation skills, with the ability to tailor presentations to diverse audiences across multiple industries and verticals
- Demonstrated proficiency in project management methodologies
- Experience working with a Marketing Cloud and marketing automation platforms a plus
- A passion for learning and staying on top of the latest marketing trends
What the job involves
- Based out of our Manhattan office, you'll be a trusted advisor who bridges the gap between our clients, internal sales teams, product specialists, and customer success teams
- You'll act as a revenue-generating liaison, ensuring seamless communication and collaboration across all functions while uncovering new revenue streams for our existing customers
- This role is critical in translating client needs into actionable strategies, working with internal product specialists to identify the most effective solutions, and collaborating with customer success to ensure flawless implementation and ongoing optimization
- You'll be the quarterback, driving successful client outcomes through a unified team approach
- Build and maintain strong, collaborative relationships with assigned clients, and leading the commercial aspects of the relationship
- Manage and lead customer contract renewals and up-sells
- Conduct in-depth consultations to understand client needs, challenges, and marketing objectives
- Develop and present customized solutions leveraging the Optimove platform, with a focus on maximizing ROI
- Work closely with the CSM's to understand each client's platform usage, ensuring optimal performance and ongoing optimization
- Proactively identify upsell and cross-sell opportunities, expanding client relationships and driving revenue growth
- Stay up-to-date on the latest features and best practices, continuously enhancing your product knowledge
- Foster a positive and collaborative relationship with internal teams (Sales, Product, CSM) to ensure a seamless client experience
Our take
When communicating to their existing customers, organizations need to take into account customers’ past, present, and future to maximize loyalty, retention, and lifetime value. Optimove is a marketing platform that equips companies with actionable insights by using both historical and predictive data to help them find out who their customer is and what they are doing.
The company works with hundreds of brands, which include Dollar Shave Club, SodaStream, Papa John's, and Staples. It has also built key partnerships with leading technology platforms, such as Facebook and Shopify to collect more data.
Optimove faces competition from multichannel marketing hubs such as Salesforce Marketing Cloud, and its challenge will be to continue differentiating itself. It currently does so, as well as with its various acquisitions and integrations, by segmenting customers and identifying different personas in real-time using its AI-led orchestration of multichannel campaigns.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2016
$20m
EARLY VC
Total funding: $20m
Company benefits
- Stock option plan
- Family and pet friendly
- Company social events
- Diversity and inclusion initiatives
- Equal opportunity employer
- Work from home opportunities
Company HQ
Midtown East, New York, NY
Articles
Leadership
Pini Yakuel
(CEO)Having studied at Tel Aviv University, Pini worked as a Product Manager at NGG Global Consulting for 2 years before co-founding Mobius Solutions in August 2006. He left his role as CEO there to found Optimove in February 2009, working as CEO since.
Salary benchmarks
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