Senior Sales Operations Manager, Zoom
EMEA Central
€71-124.3k
Work platform for human connection
Be an early applicant
Work platform for human connection
1001+ employees
Be an early applicant
€71-124.3k
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- This is a role for someone who is equally comfortable designing a KPI framework and presenting findings to a leadership audience
- 6+ years of experience in Sales Operations, Sales Strategy, or Business Operations in a global SaaS or high-growth B2B environment, with familiarity across multi-product and technical sales models
- Advanced proficiency in Salesforce.com, Google Workspace, and Excel; comfortable adopting and optimizing other sales technology platforms and CRM tools
- Demonstrated experience partnering with senior and C-level stakeholders and translating complex data into clear strategic recommendations for executive audiences
- Strong analytical and reporting capabilities with a proven track record managing KPI frameworks, forecasting processes, and quota and territory planning at scale
- Experience leading cross-functional programs and managing multiple initiatives with competing priorities in a fast-paced environment
- Outcomes-oriented with a consistent record of improving sales productivity, operational efficiency, and revenue program performance
- Bachelor's degree in Business, Economics, Communications, or a related field; MBA or advanced degree preferred
- Fluent in German
What the job involves
- In this role, you will work as a trusted embedded partner to Sales Segment leaders, helping shape how Zoom's sales organization operates and grows
- You will bring analytical depth and strategic thinking to some of the most complex challenges in our go-to-market motion, from quota and territory planning to pipeline health and executive reporting
- Our Sales Operations team partners closely with Sales leadership, Finance, Marketing, and GTM Insights to keep Zoom's go-to-market engine running efficiently and intelligently
- We are a cross-functional team that values precision, clear thinking, and a bias toward action. Our work directly influences how Zoom grows and how effectively our sales teams can do their best work
- Evaluate complex business problems, design and implement actionable recommendations, and track success metrics across your assigned sales segment
- Partner with the Go-to-Market Insights team to quantify market opportunity and translate findings into recommendations on sales resource and quota planning
- Define, manage, and deliver insights on key performance indicators (KPIs) across direct, indirect, SMB, and Enterprise selling segments
- Develop expertise in Sales Segmentation definitions, Booking Policy, and Global Rules of Engagement, including supporting resolution of policy questions and assessing the impact of privacy and security considerations on the business
- Co-lead executive analyses, strategies, and deliverables including QBRs and executive presentations; synthesize complex data into clear, concise recommendations for senior audiences
- Leverage Zoom's sales technology stack to deliver regular reporting to sales leadership and executive stakeholders on activities, product performance, and pipeline health
- Lead cross-functional initiatives to streamline processes, automate key workflows, and drive improvements in sales productivity and velocity
- Deliver a connected planning environment across quota management, territory management, pipeline management, forecasting, and GTM planning in collaboration with Finance, Marketing, HR, and Sales Support teams
- Partner with Sales Enablement and internal systems teams on scoping, requirements definition, and implementation of tools and processes that support rep effectiveness and reduce ramp time
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 35 more jobs at Zoom