Customer Success Manager, Sisense
$90-105k
Salary applicable to NYC and Colorado applicants only
AI-driven business analytics platform
Job no longer available
AI-driven business analytics platform
501-1000 employees
Job no longer available
$90-105k
Salary applicable to NYC and Colorado applicants only
501-1000 employees
Company mission
To accelerate product innovation through AI/ML capabilities. Our global analytics platform lets customers drive better, faster decisions for their business and end users.
Role
Who you are
- You have consistently hit quarterly renewal and expansion/upsell targets while selling a SaaS/Cloud solution
- You have a demonstrated track record of success in effectively developing and managing complex projects and partnerships
- You are a trusted resource and have developed relationships between customers and support teams
- You’ve become the “voice of the customer.”
- You can provide detailed examples of successfully building and nurturing multi-level client relationships
- You have a success oriented attitude with a focus on customer delight
- You have the ability to forecast churn and growth opportunities for your account base
- You are able to tailor message formats and content based on the audience
- You are able to lead and develop clear and creative solutions to complex issues while managing multiple initiatives simultaneously
- You are comfortable dealing with complex customer relationships, decision processes and competing agendas
What the job involves
- Take your relationship skills to the next level by enabling customers to leverage a complex, sophisticated, technical product in the business intelligence space
- We have a product that delivers immediate value, which gives us the opportunity to build long lasting partnerships with our customers
- We are looking for an experienced Customer Success Manager to manage the post-sales relationship with assigned accounts, and build customer loyalty and satisfaction, consistent with revenue retention and growth objectives
- By Day 30..
- You’ll have completed the Customer Success training program where you’ll learn about Sisense’s values and culture, get equipped with various relationship techniques and gain a basic understanding of Sisense’s offering, the competition, and the transformational outcomes we help customers across ALL industries achieve
- You will virtually meet our customers alongside other team members to understand how we build relationships and perform executive business reviews
- Day 60..
- You’ll learn about your customer base, meet the people and accounts you will support and work side by side with the team here to become fully embedded in the accounts you own
- You’ll craft a strategic account plan for your book of business and begin actively driving new opportunities within that account base
- You’ll strengthen your skills and technical knowledge with regular one on one coaching and extensive learning opportunities
- You’ve identified ways to grow and expand our footprint while partnering with Sales teams
- Day 90..
- You’ll be an integral part of the customer success team and essential to its revenue retention success
- You’ll have a firm grasp on Customer Success best practices and be able to onboard new customers and nurture existing relationships
- You’ll manage your own book of business and be responsible for your customers’ success and growth
Our take
Sisense is one of the fastest-growing business intelligence firms based on an AI-driven model. The company has established offices in cities including San Francisco, Tel Aviv, London, and Tokyo during its nearly 20-year history.
Business intelligence is a huge market globally, meaning that there is considerable competition in Sisense’s niche, including such platforms as Tableau, Looker, and Qlik. However, Sisense has been widely recognized in the industry, winning various awards that showcase how well-regarded the company is.
The company has undergone several funding rounds and cited intentions to continue adding to its offering in the future. Past updates have included the launch of Sisense Notebooks, a code-first functionality that empowers data analysts tools to conduct advanced analysis using SQL and Python, and most recently an integration with ChatGPT that enables customers to automate time-consuming data preparation tasks.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2020
$100m
SERIES F
Sep 2018
$80m
SERIES E
Total funding: $278m
Company benefits
- Flexible time off: Sisense has generous time off policies to allow our employees to rest, recharge, and maintain a healthy work-life balance. Whether it’s through our Flexible Time Off Policy or our standard PTO Policy, you’ll be given ample opportunity to take some time away from work. We value your well-being and empower you to take ownership of your well-deserved time off
- Paid holidays and quarterly wellness days: Along with the 15+ paid holidays each location receives, we also have ‘Coming up for Air Days’ at the end of every quarter so our employees can rest and recharge. We also currently offer Half-Day Summer Fridays in the months of July and August, where employees can end their days at 2 pm local
- Global parental leave: We believe everyone should have an equal opportunity to advance their careers and build a family. We provide a minimum of 12 weeks of parental leave paid at base salary for the birthing parent/primary caregiver and a minimum of 4 weeks of parental leave paid at base salary for the non-birthing parent/secondary caregiver. Whether you’re welcoming a new addition to your family through birth, adoption, or foster care, we want you to take the time you need to bond with your newest family member without worrying about your job security or financial well-being
- Performance > Pay: We have annual performance reviews where all employees who have been with Sisense for at least 6 months are eligible for promotions and merit. There are systems in place to regularly review our compensation policies and ensure they are equitable and at market rate
- Stock options: All full-time employees receive stock options as part of their compensation package
Company HQ
Garment District, New York, NY
Leadership
Ariel Katz
(CEO)Promoted from CPO to CEO in 2023, Ariel has 25+ years of experience in enterprise cloud products and also played a role at Microsoft where he established and built Power BI.
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