IT Service Desk Analyst, Archer
$95-113k
More information about location
5 days a week in office (San Jose, CA)
Electric air taxis
Open for applications
Electric air taxis
1001+ employees
Open for applications
$95-113k
More information about location
5 days a week in office (San Jose, CA)
1001+ employees
Company mission
To unlock the skies, freeing everyone to reimagine how they move and spend time.
Role
Who you are
- 1+ years of related IT work experience
- 5 days onsite is required
- Computer support related certifications or technical degree
- Experience with support, set-up, and administration of typical end-user hardware, software, and services
- Experience with desktop imaging or device management solutions
- Strong interpersonal skills and ability to work in a fast-paced, agile environment
- Strong attention to detail
- Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment
What the job involves
- Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
- Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
- Provide A/V support
- Maintains file and other data integrity for traditional and cloud-based systems
- Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
- Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
- Participate in deploying and maintaining computer & device management/software push solutions
- Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
- Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
- Perform procedures to support Compliance requirements (SOX, ISO, and other)
- Create documentation of internal procedures and Client-facing Help Guides and provide mentoring to junior team members
- Participate in process definition to support changes in maturity as Archer grows
- Provide support for office-based and remote personnel and participate in on-call as needed
Our take
With traffic, noise, and emissions becoming major challenges for urban life, Archer is building electric vertical takeoff and landing (eVTOL) aircrafts, led by its flagship model, Midnight, offering a cleaner, quieter alternative to traditional short-haul travel. The idea is simple: replace long car rides with quick, sustainable fluights that lift off vertically, fly over the gridlock, and help reduce urban pollution. It's a bold shift in transportation, but one that could meaningfully change how we navigate cities in the years ahead.
Midnight is designed to make these short flights practical, safe, and efficient. Its electric powertrain significantly reduce noise and emissions compared to helicopters (one of the biggest barriers to adopting urban air mobility at scale). However, eVTOLs face hurdles before becoming an everyday reality, including regulatory approvals, infrastructure build-out, and the operational testing needed to prove long-term safety and reliability. Archer is addressing these challenges with major manufacturing investment, deep engineering partnerships, and ongoing flight testing in the US and abroad.
Even with these barriers, Archer has been moving from success to success. The company is set to be the official air taxi provider for the 2028 Olympic and Paralympic Games in Los Angeles. And its recent acquisition of Hawthorne Airport in LA will serve as both a launch site and an innovation hub for next-generation, AI-powered aviation operations. On the commercial side, Archer's partnerships with United Airlines and its growing international presence signal strong industry confidence. COmbines with newly expanded funding and successful long-range flight tests, Archer sure is a promising player in eVTOl aviation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (1 round)
Jul 2020
$55.7m
SERIES A
Total funding: $55.7m
Company HQ
Tasman and Zanker, San Jose, CA
Leadership
Adam Goldstein
(Founder & CEO)Began their career in Financial Services, before co-founding Vettery, a talent marketplace, in 2012. Founded Archer in 2018.
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