IT Service Desk Analyst, Archer
$95-113k
More information about location
5 days a week in office (San Jose, CA)
Urban air mobility developer
Be an early applicant
Urban air mobility developer
501-1000 employees
Be an early applicant
$95-113k
More information about location
5 days a week in office (San Jose, CA)
501-1000 employees
Company mission
To accelerate the benefits of sustainable air mobility.
Role
Who you are
- 1+ years of related IT work experience
- 5 days onsite is required
- Computer support related certifications or technical degree
- Experience with support, set-up, and administration of typical end-user hardware, software, and services
- Experience with desktop imaging or device management solutions
- Strong interpersonal skills and ability to work in a fast-paced, agile environment
- Strong attention to detail
- Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment
What the job involves
- Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware
- Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
- Provide A/V support
- Maintains file and other data integrity for traditional and cloud-based systems
- Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
- Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
- Participate in deploying and maintaining computer & device management/software push solutions
- Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
- Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
- Perform procedures to support Compliance requirements (SOX, ISO, and other)
- Create documentation of internal procedures and Client-facing Help Guides and provide mentoring to junior team members
- Participate in process definition to support changes in maturity as Archer grows
- Provide support for office-based and remote personnel and participate in on-call as needed
Our take
Electric air taxis may sound like a pipedream, but companies like Archer are in the process of testing models that they hope to begin producing at scale in 2025. Designed to be quiet and efficient, its current model can fly at speeds of 150 miles per hour and cover 60 miles per flight. With urban transport in mind, these air taxis are both greener and vastly more efficient than traditional vehicles.
Given the congestion and pollution issues that many cities are facing, it's easy to imagine such transport taking over. It’s also worth noting that although Archer plans to run them with human pilots initially, the company has automation as part of its long-term goals.
Other players exist in this space: EHang, a Chinese firm, flew its first aerial taxi in America in 2020. However, Archer has big backers and customers such as United Airlines (acting both as an investor and launch customer) and manufacturing partner Stellantis with whom it is mass-producing its flagship Midnight eVTOL aircraft.
There's certainly a growing demand for clean transport without sacrificing speed, but many barriers still remain in Archer's way as it must help to initiate a seismic shift in transportation infrastructure and behaviors to reach mass adoption. That being said, it has the funding behind it, raising close to $2 billion in post-IPO funding since 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (1 round)
Jul 2020
$55.7m
SERIES A
Total funding: $55.7m
Company HQ
Tasman and Zanker, San Jose, CA
Leadership
Adam Goldstein
(CEO)Started their career in financial services, before co-founding Vettery, a talent marketplace, in 2012. Founded Archer in 2018.
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