Billing and Collections Specialist, Alchemy

• 1-3 years of experience in collections, accounts receivable, or customer service
• Strong communication skills with ability to handle difficult conversations professionally
• Basic understanding of cryptocurrency payment flows (stablecoins, wallet transactions)
• Experience with billing and accounting systems (Netsuite preferred)
• Proficiency in Google Sheets or Excel for reporting and analysis
• Detail-oriented with strong organizational skills
• Ability to prioritize and manage multiple accounts simultaneously
• Comfortable working in a fast-paced startup environment

Desirable

• We are seeking a dedicated Billing and Collections Specialist to join our finance team and drive customer satisfaction and our collections efforts
• This role is critical to maintaining healthy cash flow and requires someone who can balance assertive collection tactics with maintaining positive customer relationships
• You'll be the primary point of contact for all collections activities while supporting broader accounts receivable functions
• Success in this role means getting customers to pay on time while keeping them happy enough to continue doing business with us
• You'll lead all collections activities for past due accounts
• Conduct regular outreach via phone, email, and other channels to secure payment commitments
• Negotiate payment plans and settlements when necessary
• Escalate delinquent accounts according to established procedures
• Maintain detailed notes on all collection activities and customer interactions
• Drive continuous improvement in DSO and past due metrics
• Respond to customer billing inquiries and payment questions
• Resolve billing disputes and discrepancies
• Process cash applications and ensure accurate account crediting
• Provide payment status updates and account reconciliations to customers
• Issue account statements and payment reminders
• Prepare and maintain AR aging reports
• Deliver weekly/monthly collections reports to Leadership
• Track and report on collections KPIs (DSO, aging buckets, collection effectiveness)
• Identify trends and patterns in payment behavior
• Provide recommendations for credit limit adjustments and payment term changes
• Partner with Account Managers and Sales teams on collection strategies for key accounts
• Coordinate collection efforts without jeopardizing customer relationships or future sales
• Communicate account status and risks to relevant stakeholders
• Support month-end close activities related to AR and collections
• Assist with customer onboarding from a billing/payment perspective