Principal Product Designer, ServiceNow
Moveworks
$221.2-387.1k
+ Equity
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$221.2-387.1k
+ Equity
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
- Experience participating in the complete product development lifecycle of web and/or software applications
- Experience in user experience design or industry experience (corporate, software, web or agency)
Desirable
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 15+ years of relevant design experience with strong first principle thinking
- An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level
- Strategic advocate for design and for users at the cross-functional senior leadership and executive level
- Proven experience in creating business value with a strong balance of understanding of technologies, deep knowledge of product & engineering
- Seen as a thought leader in a company and industry, delivering product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers
- Influence skills and drive to define design strategies across multiple products and/or complex horizontal initiatives
What the job involves
- This role sits within the Product Design organization and focuses on our core web application suite, the central interface where users experience our most advanced AI capabilities, building a compelling product for employee experience front door
- Designers here play a critical role in shaping the future of work, partnering deeply with product management and engineering leadership to define high-level strategy and translate complex machine learning technologies into intuitive, human-centric solutions
- As a Principal Product Designer, you will define the design vision for our web platform, playing a transformative role in bridging our Agentic AI technology with world-class web experience
- You will operate at the top strategic altitude while maintaining a strong hand in execution—driving clarity and coherence across large-scale, cross-product initiatives in a fast-evolving technical landscape
- You get to lead large, cross-product, strategic AI and web initiatives that are critical to the success of a business unit or the company as a whole to transform how people work around the world
- You drive product experiences that exemplify deep understanding of machine learning, elegant design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers
- You provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams. You will act as an industry influencer and thought leader, advancing the industry through contributions to trade events and publications
- You raise the bar for the entire design team on how to envision, build and iterate on compelling product experiences
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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