Senior Consulting Engineer, ClickHouse

• 5+ years of experience in Professional Services, Support, Technical Accounts Management, Engineering/SRE, and/or Project Management roles
• 5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems ("DBMS")
• Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
• Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
• You have excellent communication skills and thrive in a customer-facing role, collaborating closely with Support Services, Engineering, and Sales teams
• You are self-driven, curious, and eager to continuously learn and grow
• You possess a mindset of teamwork, global engagement, empathy, and a drive for solving challenging problems
• You have a sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases in the world

Desirable

• We are currently expanding our Support Services team at ClickHouse, which delivers exceptional service to our customers worldwide
• We are seeking a Senior Consulting Engineer to join our global team, where you'll provide Consultative Support to our ClickHouse enterprise customers
• The role uniquely blends hands-on engineering, development assistance, and high-tier support, performing functions across Consultative Support, Engineering, and Support
• You will work directly with a set of strategic customers, providing guidance, case answers, and technical oversight
• Consulting Engineers will also be assisting with support cases for customers in our Support L1 to L3 tiers, particularly when not assigned to larger projects
• Project Engineering & Consulting (50%): Serve as a team member on customer projects, focusing on design, architecture, integration, implementation, and documentation. This includes research, benchmarking, performance and functional testing, reference architectures, sizing, migration, integration, development, and tooling
• Consultative Support (50%): Provide case-initiated consultative support to strategic users, customers, and prospects, assisting with implementation, onboarding, production launches, and Proof of Concepts (POCs)
• Provide architectural, technical, and migration assistance, including hands-on tasks
• Work as a member of the Support Team, handling L1 to L3 cases and communications when not actively assigned to customer projects
• Partner closely with ClickHouse Product Management, Engineering, and Sales to contribute to the product roadmap and account plans
• Develop and assist with a wide range of content, including Public and Internal Documentation, Knowledge Base articles, ClickHouse Learning, Reference Architecture, blogs, and benchmark results
• Assist with hiring and mentoring new team members as we grow and scale
• Be available for scheduling and on-call needs to deliver high-quality 24x7 support in a global, distributed environment, including up to 35% estimated onsite regional travel