Software Solutions Specialist, Kinetic
+ ISOs
Office located in Costa Mesa, CA
Tech-enabled vehicle repair
Be an early applicant
Tech-enabled vehicle repair
21-100 employees
Be an early applicant
+ ISOs
Office located in Costa Mesa, CA
21-100 employees
Company mission
To be the primary infrastructure-as-a-service for servicing future vehicles with robotic repair centers, powered by proprietary software and AI.
Role
Who you are
- Excellent communication and presentation skills
- Ability to build rapport and instill trust with clients across all organizational levels
- Self-motivated, results-oriented, and capable of thriving in a dynamic environment
- Proven experience in a customer success or sales development role, preferably in the automotive repair, collision, or ADAS calibration industries
- Strong understanding of automotive software products, including CCC & Mitchell
- Excellent interpersonal and communication skills
- Problem-solving mindset with a proactive approach to identifying sales challenges and implementing solutions
- Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
- Proficiency in CRM software, particularly HubSpot or prior CRM systems and customer support tools
- Willingness to travel as required to meet clients and participate in industry events
- Valid driver’s license with a clean driving record; ability to pass a background check and MVR
What the job involves
- We are seeking a highly motivated and customer-focused Software Solutions Specialist to join our team. This role will focus on Kinetic software solutions to ensure ongoing customer success, seamless implementation, customer feedback management and identifying new customer opportunities
- Kinetic Software: Lead successful demonstrations, onboarding, and adoption of Kinetic software solutions with customers, and provide expert guidance, training, and support to ensure seamless integration and optimal usage
- Customer Success: Cultivate strong relationships with clients to drive satisfaction, retention, and expansion. Act as a trusted advisor, ensuring customers achieve their business objectives via Kinetic solutions
- Solution Implementation: Support the end-to-end implementation process for Kinetic software products and coordinate with internal teams and customers to deliver on time and within scope
- Customer Feedback Management: Collect and analyze customer feedback to identify product improvements and ensure customer needs are met; collaborate with product development teams to prioritize and address customer-driven enhancements
- New Customer Identification: Research potential customers in the collision repair and ADAS calibration industry and develop outreach strategies to generate leads and convert opportunities into long-term brand ambassadors
- Pipeline Development: Proactively identify and qualify leads through outbound prospecting efforts, including cold calls, emails, and social outreach; schedule meetings and product demonstrations with potential clients; collaborate with the sales team to advance leads through the sales pipeline and contribute to achieving revenue targets
- Industry Expertise: Stay informed about industry trends, customer challenges, and new vehicle technology, and use this knowledge to serve our customers better and position Kinetic as a trusted industry leader
Our take
As electric and autonomous vehicles become more prevalent, Kinetic is looking to support this mobility transformation with tech-enabled vehicle repairs.
The company operates a network of service centers that deliver digital maintenance and servicing for EVs and AVs. The centers are manned by certified technicians and powered by Kinetic's own AI, computer vision and robotics technology.
As cars become more software-reliant, vehicle repair needs a change - and Kinetic's solution certainly has the potential to shake things up. The company has raised substantial funds that will allow it to expand to meet the growing demand for EV and AV digital maintenance and servicing and support its newly launched San Francisco location.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jun 2024
$21m
SERIES B
Oct 2023
$10m
SERIES A
Total funding: $31m
Company HQ
Tustin Legacy, Tustin, CA
Leadership
Nikhil Naikal
(Co-Founder & CEO)Former VP of Software Engineering at Velodyne Lidar, CEO at Mapper.AI and Computer Vision Engineer at Flyby Media. Was also a Graduate Researcher at UC Berkeley.
Sander Marques
(Co-Founder & CTO)Previously Principal Engineer at Velodyne Lidar, System Engineer at mapper, Powertrain Controls Engineer at Obsidian Motorsport Group and Lead Calibration Engineer at Custom Performance Engineering.
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