Revenue Operations, Assembled
More information about location
2 days a week in office
Customer support workforce management platform
Open for applications
Customer support workforce management platform
101-200 employees
Open for applications
More information about location
2 days a week in office
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- This role is for the curious, proactive, and creative thinker who is equally comfortable working with data, systems, and processes as they are driving cross-functional strategy at the tip of the spear
- 5+ years in Sales, Marketing, or Revenue Operations at a high-growth startup
- Experience building out sales and marketing systems and processes
- Powerful analytical skills and you love creating structure, automation, and efficiency
- Project management experience working across multiple teams
- Modeling and/or systems architecture experience (forecasting revenue, sales, budgetary, and staffing plans)
- Deep understanding of B2B, sales-led motions, pipeline management, and forecasting
- Ability to create a performance and metrics focused culture
- Strong background with Salesforce (nice-to-haves: Hubspot, Outreach, and business insights tools like Tableau or Looker)
- Excellent communication and presentation skills, especially as it relates to complex analyses that need to be translated to a broader audience
What the job involves
- We’re looking for a multi-sport Revenue Operations athlete to help drive Assembled’s next chapter of sustained growth
- You’ll be our first Revenue Ops hire and work closely with go-to-market leadership and key partners, including Sales management (VP of Sales + Segment Sales Managers + SDR manager), Marketing (Demand Generation, etc), Biz Ops, Finance, and more
- This is a unique opportunity to help build/optimize critical go-to-market foundations, and comes with significant ownership over high-impact decisions as well as execution of key processes, tooling, and workflows
- Drive alignment across Sales, Marketing, Customer Success and more to ensure consistency on operational strategy, communications, and execution across pipeline creation, implementation, and upsell/cross-sell
- Work closely with internal and GTM partners to implement and own new sales/marketing systems, processes (including deal desk processes), and strategies
- Serve as a thought partner for sales leadership, with a focus on analytics and process infrastructure to support the growth and scale of the sales organization
- Develop and define organizational KPIs and sales and marketing funnel metrics to set goals while managing cross-functional reporting and analytics
- Partner in planning processes and own our sales/GTM revenue forecasting
- Own the models around and recommendations for sales rep/SDR productivity, team planning, compensation plans, quota setting, and territory design
- Ensure data accuracy, data hygiene, and data enrichment across lead scoring, routing, pipeline attribution, and more
- Drive deep-dive root cause analysis on high-priority challenges related to growth objectives
- Design and manage account, territory, and quota allocation to optimize sales team performance
- Build and maintain key documentation regarding our policies, sales processes, and engagement rules
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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