Human Resources Business Partner, Klaviyo

$100-150k

Junior and Mid level
Boston

3+ days a week in office

Klaviyo

The only CRM built for B2C

Open for applications

Klaviyo

The only CRM built for B2C

1001+ employees

B2CMarketingContenteCommerce

Open for applications

$100-150k

Junior and Mid level
Boston

3+ days a week in office

1001+ employees

B2CMarketingContenteCommerce

Company mission

Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.

Role

Who you are

  • 2-3 years of HR Generalist or HRBP experience, with a focus on supporting R&D or go-to-market teams understanding the complexities of variable compensation and quota-driven roles
  • Strong foundation of HR core principles, US employment laws, and best practices with a growth mindset
  • Experience in working with a diverse group of stakeholders and managing complex relationships - knowing when and how to vary your approach based on role-level expectations, level of experience, personality type, etc
  • An appetite for ingraining yourself within the business both proactively and regularly to be informed and provide insight
  • Ability to easily gain and build trust by operating with the utmost integrity and from a place of understanding
  • Proven ability to challenge norms, think innovatively, and adapt quickly to change
  • Ability to work independently, take initiative, and drive results via impeccable organizational and accountability skills
  • Experience using data for narrative building in order to influence decision making
  • Demonstrated passion for strong cross-functional collaboration to build and solve holistically and at-scale

What the job involves

  • Klaviyo is looking for an HR Business Partner to join our People team!
  • You will be a pivotal part of our HRBP team, aligning HR strategies with business goals to drive success
  • You will be a trusted advisor, advocate, and strategic partner to our internal teams, working with people leaders to foster a positive and inclusive work culture
  • If you are naturally curious, biased for action, and thrive in a dynamic environment, we encourage you to apply!
  • Collaborate with assigned people leaders to identify and address organizational needs related to performance development, employee engagement and retention, and diversity and inclusion
  • Forge cross-functional relationships and feedback loops with the People team Centers of Excellence, such as Talent Acquisition, Learning & Talent Development, Equity, Diversity & Inclusion, Total Rewards, and People Ops and Compliance to deploy programs and initiatives such as leader and compliance training, bi-annual reviews, engagement surveys, annual compensation planning, etc
  • Serve as a liaison between the business and critical cross-functional teams, such as FP&A, Operations & Compensation, on headcount, budget, variable compensation, attainment, etc
  • Coach and mentor people leaders on HR best practices, conflict resolution, and development - specifically supporting front-line leaders with rigorous performance and promotion processes
  • Provide counsel and guidance on employee relations (ER) situations, partnering with the senior HRBPs, ER/Investigations Lead, and/or Employment Counsel as needed
  • Advocate for the needs and development of our Klaviyos, providing guidance and ensuring a positive employee experience throughout the entire employee lifecycle
  • Play a key role in the recruitment and onboarding processes of people leaders, ensuring a seamless and meaningful experience for new hires/people leader promotions
  • Analyze People metrics to drive data-driven decisions and proactively address HR-related challenges
  • Act as a steward for Klaviyo’s organizational values by leading initiatives and operating in a manner to foster a culture of transparency, empathy, and innovation
  • Perform other related duties as necessary and assigned

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Insights

Top investors

46% female employees

4% employee growth in 12 months

Company

Company benefits

  • Private health care cover
  • All full time employees receive equity
  • Commuting allowance for when you do travel to the office,
  • A very generous education allowance every year for you to spend on learning and development.
  • Participation in Klaviyo ESPP
  • Personal lifestyle allowance
  • Flexible holiday scheme

Funding (last 2 of 6 rounds)

Aug 2022

$100m

LATE VC

May 2021

$320m

SERIES D

Total funding: $778.5m

Our take

Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.

Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.

Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.

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Freddie

Company Specialist at Welcome to the Jungle