Renewals Manager, LandTech
+ Equity
1-5 days a week in office
Property development software for sourcing and assessing land
Job no longer available
Property development software for sourcing and assessing land
101-200 employees
Job no longer available
+ Equity
1-5 days a week in office
101-200 employees
Company mission
To create an open land market in order to unlock its potential for everyone, by driving tech-enabled change for developers to shape the communities of the future.
Role
Who you are
- Proficiency using CRM systems, Salesforce and Excel/Google Sheets
- Minimum of 2 years experience within SaaS organisations
- Minimum 1 experience in account management, demonstrating experience in negotiating annual renewals, mitigating risk, and solutionising with a multi-offering product suite
What the job involves
- This role is part of Customer Growth, which is responsible for truly understanding our customers and what they need
- We give our customers the training, education and ongoing support to help them day to day and exceed their expectations, without fail
- This leads to growth in accounts, high retention rates...and the overall success of the business
- As a company we want our customers to achieve maximum value when they purchase our software so that we partner with them for the long term
- Our customers' success is our success
- Reporting to the Account Management Lead, you will take responsibility for a large portfolio of customers leading on all commercial aspects and working with our Customer Success Managers to deliver against the customer's agreed outcomes
- You will be expected to work with your clients to ensure a successful renewal, whilst working with external partners and internal stakeholders to remove barriers and find solutions for clients
- Consistently deliver to target Net Revenue Retention and Logo Retention of our largest pool of customers; small to medium UK real estate organisations
- Manage all commercial aspects of existing customer relationships in a dynamic and sizeable book of business, including independent renewal negotiations, responding and mitigating risk in your portfolio and ensuring prompt payment from your portfolio
- Own the end-to-end renewal process for your portfolio of customers, ensuring timely renewal through proactive customer engagement and follow-up
- Contribute to strategies to minimise churn and ensure high retention rates across your portfolio and wider customer base
- Manage and resolve renewal escalations in a timely manner, looking to provide tailored solutions to meet customer needs and secure the renewal
- Collaborate with Customer Success Managers to ensure customer return on investment throughout their contract and participate in scheduled touch points as required
- Respond to inbound enquiries by speaking to customers and demoing our wider ecosystem offerings to help educate your customers
- Provide accurate forecasts for your portfolio and maintain your opportunities to a high standard within our CRM
- Gather information and insights to provide feedback for the rest of the business (product teams, marketing etc)
- KEY METRICS:
- Net Revenue Retention per month
- Logo Retention per month
Salary benchmarks
Our take
LanTech is a UK proptech providing data-driven tools to support property professionals in identifying, analysing, and progressing development opportunities. Its core product, LandInsight, uses large datasets to help developers discover and assess potential sites more efficiently, while LandEnhance gives planners streamlined access to planning and policy information in one place.
The property sector has traditionally been slow to modernise, but increasing pressure to deliver new house has pushed demand for faster, more informed decision-making. And LandTech sits in this shift by helping reduce friction in the early stages of development, allowing users to move from site discovery through to planning insight and funding considerations more efficiently.
The platform is now used by a large network of property professionals, including major UK housebuilders and thousands of industry users. Backed by significant investment in recent years, LandTech has expanded its product ecosystem beyond pure site-finding tools, increasingly integrating planning, data, and funding insights to support a more joined-up development workflow from start to finish.
Steph
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"When I joined Landtech, I still had a few skills that needed to be developed and with the help of managers, I was able to identify learning paths..."
Funding (last 2 of 4 rounds)
Feb 2023
$13.2m
LATE VC
Oct 2021
$57.9m
SERIES A
Total funding: $71.7m
Company benefits
- Flexible and Remote Working
- 25 Days Paid Holiday (+ Bank Holidays)
- Flexible Bank Holidays
- Working From Home Fund
- Day Off On Your Birthday
- 2 Days Annual Holiday For Company Trips
- Referral Bonus
- Reward and Recognition Programme
- Group Life Assurance 4x Your Salary
- Company Pension
- Finish Early On Fridays In August
- Enhanced Parental Leave
- Private Health, Dental and Optical Care
- Cycle-to-Work Scheme
- £500 Growth Fund
- Increased Pension contributions after 2 years service
- Anniversary Milestone Gifts
- Share Options Scheme
- Volunteer Charity Day
- Unlimited Unpaid Holiday
- Christmas Gift Day Off
- Enhanced Sick Leave
- Sabbatical Leave
- Fertility and Family Forming Leave
- Opportunity to Buy Annual Leave
Company HQ
Westminster, London, UK
Leadership
Darren Keith
(VP of Commercial)Darren joined LandTech in 2018 as a Customer Operations Manager. Since then, they have held a number of roles and moved into the role of VP of Commercial in 2024. Previously, they were a Contact Centre Manager at L&Q, a Customer Service Operations Manager at ActivInstinct, and the Head of Outbound UK Sales at XLN.
Grace Manning-Marsh
(Chief of Staff)Grace joined LandTech in 2017 as a Product Manager, they then moved into the role of Head of LandEnhance in 2018 and Chief of Staff in 2022. Previously, they were a Senior/Principal Consultant at Temple Group.
Jess Weaver
(VP of People)Jess joined LandTech in 2021 as a Senior People Manager, they then moved into the role of Director of People in 2023 and VP of People in 2025. Previously, they spent 11 years at Cognito iQ in various roles, including Head of HR.
Michael Edwards
(VP of Operations)Michael joined LandTech in 2018 as a Business Analyst. Since then, they have held a number of roles and moved into the role of VP of Operations in 2026. Previously, they spent over 6 years at Credit Suisse as an Equity Syndicate Analyst/Associate.
Diversity, Equity & Inclusion at LandTech
- Shaped by our Values of 'We Build with Accountability, Cohesion and Courage’, we expect all members to uphold integrity-centric, result-focused, and harmonious conduct in how they think, operate and behave. This is irrespective of their walk of life or personal characteristics or preferences. We take a firm stance that all decisions relating to employment decisions, performance and recognition are not qualified or impacted by any demographic agendas, and unequivocally on the meritocracy of cognitive competency and character of the individual.
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