Account Manager, EventMobi
€35-40k
Event management software
Job no longer available
Event management software
21-100 employees
Job no longer available
€35-40k
21-100 employees
Company mission
To help customers create incredible even experiences.
Role
Who you are
- 1-2 years experience in B2B Sales (SaaS preferred)
- Prior outbound or prospecting experience is a plus!
- A track record of achieving and/or exceeding targets through upsell and growth
- Unbeatable listening skills. It’s one thing to talk, it’s another to listen. You will need to hone in on what the customer is truly asking for, and be able to reflect back
- Extensively worked within CRM such as HubSpot or SalesForce
- Obtained a Bachelor's degree or equivalent
- An outstanding communicator. You will be connecting with customers and EM team members constantly. You will need to be well-spoken and meticulous in all communications
- Adaptable to change - you see ambiguity as an opportunity to grow, ask questions or innovate
- Organized & proactive - you follow through on time and with a high degree of professionalism
- Solution-oriented - you see challenges as opportunities to delight your customer & to rise above
- You have a safe, comfortable, and ergonomic workspace and working environment - a private and quiet workspace is vital for doing your best work as being on camera is a must for client calls
- You have a reliable WiFi internet connection: minimum 30Mbps up/down and the ability to wire directly to your router
- VoIP accessibility
- This is a remote position open to all candidates in Europe, who can fluently speak both German and English
What the job involves
- Working closely with the Event Success team (“Customer Success”), you will be responsible for proactively engaging with each of your assigned customers every month - regularly providing product demos, educating them on new services, gathering feedback & ensuring their overall event success in order to drive account growth and retention YoY
- Your mission? Land & expand. Find ways to grow our footprint by being the trusted advisor to hundreds of our top customers
- Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets
- Build long-term relationships with 150+ accounts by conducting regular account-level debriefs, product demos & check-in calls
- Prospect for growth opportunities within your existing client base through referral and other networking initiatives
- Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts
- Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager
- Effectively communicate and collaborate with the Customer Success & Support teams to ensure client satisfaction
- Actively participate and contribute to team meetings, Slack discussions & 1:1s
- Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts
- Reporting to the Director of Sales, you’ll work alongside an allstar team of Sales pros from across the globe, who are passionate about serving our customers, enjoy collaborating with a healthy dose of friendly competition
- You’ll also work closely with the Customer Success teams to support project delivery and deliver on shared client retention goals
Our take
EventMobi is a leading events management platform that has established itself as a powerhouse in the industry with a csuite of features designed to elevate every aspect of event planning and execution. The platform offers everything from advanced analytics and networking tools to hybrid streaming, live translation, and professional event production services, making it a go-to sofor businesses worldwide.
In particular, EventMobi's streaming and live video translation tools have proven especially useful was the events industry shifted to virtual and hybrid formats in recent years. While other startups have emerged to cater to this new demand, EventMobi's extensive range of services gives it a distinct advantage over competitors with more limited offerings. The company is consistently evolving, too, which will continue to prove a savvy and lucrative approach as the world of professional events develops.
With millions of users and high-profile clients like Visa, Yale, and the Canadian Medical Association, EventMobi has built a strong foundation for continued success. With this substantial base and an ever-growing tool suite including innovative new features like gamification, it is on firm ground to continue as a leading market player.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Company HQ
Downtown Yonge East, Toronto, ON
Leadership
Bob Vaez
(CEO)Previously founded BabelTech Electronics, before moving on to hold various Product Engineer roles at AMD and Nvidia.
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