Benefits Manager, Zum

• You are comfortable rolling up your sleeves while also understanding that whatever you put in place today must scale with our company's long-term vision
• 8+ years of experience in benefits management or related HR roles
• Very comfortable building programs in a venture backed, fast-paced, high-growth, ambiguous, evolving work environment. Deep understanding of ERISA, ACA, COBRA, HIPAA, FMLA, and other benefits regulations
• Experience managing mandatory and voluntary benefits, employer compliance and obligations for a large, multi-state workforce, ideally including union and non-union employees
• Strong analytical skills—you can interpret data, identify trends, and make informed recommendations
• Exceptional communication skills—you know how to explain benefits in a way that makes sense to employees at all levels
• Proficiency in HRIS and benefits administration systems (experience with PEOs is a plus!)

Desirable

• As Zūm's Benefits Manager, you're excited not just about employee benefits, but you pride yourself on designing and managing benefits programs that ensure compliance and mitigate risk but also enhance the employee experience
• Reporting to our Head of People Operations, you're a strategic thinker and a hands-on executor
• Be the go-to expert on all things benefits—designing and managing coherent programs that are competitive, compliant, and aligned with business goals
• Oversee multiple benefits structures (MERP, PEO, union benefits, 401(k)) and ensure seamless administration
• Oversee and coordinate all Leave of Absence policies and processes, including managing outsourced support services as needed
• Continuously evaluate and improve benefits offerings to enhance employee satisfaction and retention while keeping costs under control
• Stay ahead of federal, state, and local regulations (ERISA, ACA, COBRA, HIPAA, FMLA, etc.), ensuring full compliance at all times
• Ensure 401(k) plan compliance and strategy stays on track with regulatory requirements and optimized participation
• Manage annual audits, non-discrimination testing, and regulatory filings (5500s, ACA reporting, etc.)
• Partner with Legal, Payroll, and Finance to ensure benefits compliance with Collective Bargaining Agreements (CBAs)
• Help make benefits easy to understand by working with brokers to develop clear, engaging materials and lead informational sessions to help employees maximize their benefits
• Own open enrollments – manage vendor coordination, employee education, and system updates
• Be prepared to engage with employees on escalated, complex benefits questions or issues, ensuring a seamless experience
• Occasionally travel (up to 20%) to company facilities across the country
• Analyze benefits utilization and cost trends, identifying opportunities to optimize program effectiveness
• Benchmark Zum’s benefits against industry standards, recommending improvements that enhance competitiveness while managing expenses
• Work with Finance and external vendors to manage forecasting and budgeting for benefits programs
• Manage relationships with benefits vendors, brokers, and consultants, ensuring seamless administration and top-tier service
• Collaborate with HR, Payroll, Finance, and Legal to streamline processes and ensure smooth operations
• Act as the primary escalation point for complex benefits cases, ensuring resolution and employee satisfaction