IT Governance Senior Analyst, Twilio
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Experience: Minimum of 5 years' experience in governance, audit, controls, policy development, or change management, ideally with experience from the Big 4 accounting firms and a desire to transition into a more operational role
- Education: A relevant college degree in fields such as Information Technology, Information Systems, Business Administration, or a related field
- Core Knowledge: Familiarity with S-Ox and internal audit compliance controls, industry best policy lifecycle frameworks, and change management standards and practices
- High levels of communication and relationship-building skills essential for cross-departmental interactions
- Ability to juggle multiple responsibilities and quickly adapt to diverse challenges
- Ability to leverage audit experience to drive governance and build strong cross-departmental relationships
- Ability to prioritize and self-manage
- Analytical thinker with a keen eye for detail
- Ability to review existing processes, identify potential improvements, and work with stakeholders to drive efficiencies
- Strong commitment to ongoing professional development
- Framework Knowledge: Experience in governance or regulatory environments and awareness of frameworks such as S-Ox, PCI, COBIT, SOC, NIST, GDPR, is desired
- Certifications: Relevant certifications such as CISA, CGEIT, CRISC, or PMP
What the job involves
- This position is crucial for guiding Twilions as they navigate key IT governance models and processes across our organization
- Reporting to the Director of IT Governance, this role partners with key stakeholders in areas like change management, quarterly access reviews, policy development lifecycle, and audit readiness support
- The role is highly cross-functional, requiring a strong audit and compliance background, with the ability to transition from traditional audit tasks to more operational and strategic initiatives
- As an IT Governance Senior Analyst, you will be instrumental in driving Security and IT compliance and governance initiatives that safeguard Twilio
- Working closely with various departments, you will ensure the effectiveness of our governance policies and processes, contributing to our overall trust and reliability as a company
- Execute Governance Strategies: Support the strategic vision for IT Governance, aligning with the company’s focus on trust, and engage with multiple teams across the organization
- Drive Policy Lifecycle Management: Oversee the policy management lifecycle across Digital Services & Security (DS&S), ensuring strict adherence to the enterprise-wide policy program. Proactively partner with policy subject matter experts
- Facilitate Change Management: Scale, implement, and maintain change management processes effectively. Occasionally facilitate CAB meetings
- Consultation and Training: Provide expert consultation, fostering communication and collaboration across departments to ensure stakeholders are aligned with Twilio’s policies and industry best practices
- Translate and Communicate: Translate audit and control requirements to internal business partners and into policies / standards. Drive alignment on governance and compliance requirements
- Program Communication: Regularly communicate program status, key accomplishments, and risks to management both within the governance practice and to our business partners. Define and measure key metrics for your programs
- Identify and Remediate Gaps: Identify gaps or conflicts in existing processes and work with the Governance team to drive remediation of control deficiencies identified during the processes
- Conduct Access Reviews: Assist in quarterly access reviews, administrator, and elevated access reviews to ensure compliance with audit standards
- Audit Readiness: Assist in SOX audit readiness and compliance activities, ensuring thorough preparation and adherence to internal audit and compliance controls
- Participate in Review and Advisory Boards: Administer the Change Advisory Board processes ensuring all changes meet governance requirements
- Coordinate with Stakeholders: Work closely with IT governance program owners, managing diverse responsibilities and adapting to different challenges within a dynamic environment
- Documentation and Reporting: Clearly report status to team members and management through effective written and verbal communication
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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