Senior Risk Operations Specialist, Ramp

• 4+ years of experience in Credit Risk Analysis or Underwriting
• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
• Excellent written and verbal communication skills
• Strong background in customer support via email
• Investigative and critical thinking skills
• BA/BS from an accredited university
• Experience building complex financial products

Desirable

• As an early member of Ramp's Risk Strategy & Operations team, you will help execute and maintain operational initiatives that manage credit and fraud risk for Ramp’s growing customer base
• This role requires an understanding of risk management processes and the ability to analyze risk vectors such as credit and fraud risks, while managing customer needs
• We take our responsibility to serve our customers’ commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers
• Execute Ramp’s risk management policies on key customer management interactions including payment holds/requests, credit limit increase requests, credit risk reviews, and delinquency management for Ramp’s corporate credit card and bill pay products
• Provide best in class customer experience, while managing credit and fraud risk, by effectively managing customer support requests over phone and email
• Work directly with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization
• Own a critical piece of the feedback loop to improve our customer user experience, including partnering with product and engineering to build best in class risk tooling to increase operational efficiency
• Partner with data analysts to help develop KPIs and build monitoring dashboards
• Have the ability to grow, develop and learn in a fast-paced, start-up environment