Director of Project Management, IntelePeer

• This role requires a forward-thinking, delivery-focused leader with a strong track record of mentoring talent, navigating cross-functional complexity, and delivering scalable results in a high-growth SaaS environment
• Demonstrated success leading cross-functional implementation programs in a SaaS or communications environment
• Strong knowledge of compliance, privacy, and delivery frameworks in healthcare (e.g., HIPAA) and financial services (e.g., SOC2, PCI)
• Proven ability to coach project managers and drive a culture of performance and accountability
• PMP certification or equivalent formal project management training
• Exceptional communication, escalation, and stakeholder management skills
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field
• 10+ years of project management experience, with at least 5 in a leadership role
• Master’s degree (MBA or equivalent) or advanced certifications (PMI-ACP, PgMP)
• Physical Requirements:
• Sedentary work lifting no more than 10 pounds
• Occasional lifting, carrying, and standing
• Frequent hand/eye coordination to operate office equipment
• Vision sufficient to read computer screens, reports, and related department documents
• Dexterity to operate computer keyboards and other related office equipment
• Endurance sufficient to sit and work at a computer for extended periods of time
• Frequent speech communication and hearing

Desirable

• The Director of Project Management leads a team of project managers responsible for delivering high-impact customer implementations across AI, CPaaS, and enterprise automation
• This role ensures projects are executed with precision, efficiency, and alignment to customer value
• The Director will coach and mentor a national team, drive PMO best practices, and ensure operational excellence in regulated environments like healthcare and financial services
• Team & Talent Leadership (50%):
• Lead, coach, and mentor a team of project managers across complex implementation programs
• Develop clear performance goals and individualized growth plans for each team member
• Ensure consistent use of project delivery methodologies, tools, and standards
• Conduct regular talent calibration, skills assessments, and development planning
• Cultivate a high-performing team culture grounded in accountability, agility, and continuous improvement
• Program & Portfolio Oversight (40%):
• Oversee the execution of complex customer onboarding and implementation projects
• Drive alignment with Sales, Customer Success, Product, and Engineering to ensure timely, value-driven outcomes
• Manage project portfolio dashboards, risk logs, and executive status reporting
• Ensure project delivery aligns with customer value realization in healthcare and financial services, meeting regulatory and compliance requirements
• Lead cross-functional retrospectives and continuous improvement initiatives to enhance delivery velocity and customer satisfaction
• Strategic Enablement (10%):
• Partner with executive leadership to shape IntelePeer’s delivery strategy, tools, and team capacity planning
• Contribute to operational frameworks that support scalable and repeatable implementation practices
• Represent Project Management in key customer conversations, escalations, and QBRs