Senior Director of Product Management, Transcarent
Direct-to-Consumer
$230-250k
+ Eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options
Consumer-directed health & care experience
Job no longer available
Consumer-directed health & care experience
501-1000 employees
Job no longer available
$230-250k
+ Eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options
501-1000 employees
Company mission
To put people in charge of their health and care.
Role
Who you are
- 10+ years of product management experience, with significant leadership experience guiding complex, multi-disciplinary product portfolios
- 5+ years in growth-focused or DTC consumer product leadership roles, ideally within high-growth consumer AI powered products
- Demonstrated success building and scaling product-led growth programs that materially impact acquisition, activation, engagement, and retention
- Deep expertise in growth analytics, experimentation frameworks, and funnel optimization at an enterprise scale
- Ability to translate consumer insights, behavioral data, and company strategy into a clear and compelling product direction
- Strong executive communication skills and experience influencing across C-level and cross-functional leadership teams
- Proven ability to build, mentor, and scale high-performing product teams
- Passion for transforming healthcare and delivering exceptional consumer outcomes
- While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences
What the job involves
- The Senior Director, Product Management – Direct-to-Consumer, will serve as the strategic owner of Transcarent’s consumer product vision and product-led growth strategy
- This executive leader will shape how our consumer offerings evolve, ensuring they not only meet market needs but also align with Transcarent’s broader company objectives, long-term strategy, and financial goals
- In this highly strategic, high-impact role, you will guide the direction of Transcarent’s DTC business, orchestrating the roadmap across acquisition, onboarding, activation, engagement, and retention
- You will establish the frameworks, operating models, and growth systems that enable teams across the organization to deliver world-class consumer experiences at scale
- You will partner closely with Marketing, Data, Engineering, Clinical, Finance, and Executive Leadership to drive coordinated growth outcomes and ensure product evolution is fully integrated into company-wide priorities
- Define the long-term product vision and strategy for Transcarent’s DTC ecosystem, ensuring strong alignment with company-wide objectives, market opportunities, and business performance targets
- Develop a roadmap that guides the evolution of consumer products and growth capabilities across the full lifecycle
- Establish the strategic frameworks that shape how experimentation, funnel optimization, and lifecycle engagement are executed across teams
- Architect the end-to-end growth strategy for the DTC business—spanning acquisition, activation, onboarding, retention, and monetization
- Build and own the product-led growth roadmap, defining high-leverage initiatives, growth loops, and scalable mechanisms for long-term impact
- Create the KPIs, analytic frameworks, and segmentation models used to guide performance across the consumer funnel
- Lead cross-functional teams through strategic prioritization, design, and execution of growth initiatives, ensuring clear accountability and coordinated delivery
- Oversee development of experimentation capabilities, including A/B testing design, governance, fidelity, and scalable rollout of winning experiences
- Champion the creation of highly personalized, seamless consumer journeys across mobile, web, messaging, and care experiences
- Champion using AI tools for prototyping, fast feedback loops and insights
- Design AI workflows in product experience
- Partner with Marketing to create integrated growth strategies that unify product experience with acquisition, channel, and lifecycle programs
- Collaborate with Engineering, Design, Data Science, and Clinical Ops to turn insights into strategic product evolution
- Work with Finance and Executive Leadership to drive forecasting, business case development, and impact measurement tied to company goals
- Lead and develop a high-performing team of senior product managers, elevating product thinking, operational rigor, and strategic execution across the team
- Establish a culture of disciplined experimentation, analytical rigor, and continuous improvement across the DTC product organization
- Strengthen product org capabilities—processes, systems, rituals—to support scale and cross-organ alignment
Our take
More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality, and can create more friction than self-insuring through a traditional insurance company.
Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.
The business has grown steadily, merging with BridgeHealth and more recently with Accolade. It has also acquired 98point6 and partnered with big businesses such as Walmart. Now a healthcare Unicorn, Transcarent serves over 20 million members and more than 1,700 employer and health plan clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2024
$126m
SERIES D
Jan 2022
$200m
SERIES C
Total funding: $424m
Company HQ
South Park, San Francisco, CA
Leadership
Glen Tullman
(CEO)Former CEO at Enterprise Systems, Allscripts and Livongo. Founded and was Managing Partner at 7wireVentures for 7 years.
Snezana Mahon
(President)Former COO of the company. Qualified pharmacist with experience as a VP at Evenorth and Express Scripts.
Praful Kaul
(CTO)An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering.
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