Customer Success Manager, Torq
More information about location
Hyperautomation solutions for security
Open for applications
Hyperautomation solutions for security
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To hyperautomate organizations across the planet.
Role
Who you are
- Minimum 3 years experience in a CSM-related role
- Security knowledge is a must!
- Cloud platform experience (AWS, GCP, Azure) highly preferred
- Proficiency in using the Salesforce platform
- Experience leveraging customer success tools like ChurnZero, Gainsight, and Totango
- Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers
- Self-driven and process-oriented philosophies
- Passionate about customers, see their needs, and have the ability to create solutions
- Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges
What the job involves
- We are looking for an experienced Customer Success Manager to join our fast-growing company in a breakthrough stage where we build our dream team with the most passionate and professional people in the industry
- Responsible for customer's onboarding experience, adoption, and expansion across a range of relationships
- Partner with customer stakeholders, channel partners, and sponsors to drive product adoption
- Be a customer advocate in influencing product roadmap and improvements
- Identify and escalate issues relevant to the customer and support team to achieve client success
- Gain a deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments
- Address and associate business benefits to align with emerging and evolving needs
- Identify renewal needs with our clients on an ongoing basis and collaborate with internal teams to give the customer the best service
- Monitor key performance metrics like customer satisfaction, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement
Salary benchmarks
Our take
Torq is transforming cybersecurity with its AI-driven platform that automates and speeds up the way companies handle incidents. Its main product, Torq HyperSOC, uses AI to manage security alerts, investigate threats, and take action much faster than humans alone, helping security teams avoid burnout.
The platform is gaining attention from large enterprises like Check Point, Rivian, and Wiz for its ability to fix the gap left by older security systems. Overall, by automating critical processes, Torq makes security operations more efficient and effective.
Since its launch in 2020, the company has raised funding totalling almost $200 million. Its latest raise will be used to expand globally and enhance its AI capabilities. As its customer base and revenue rapidly grow, Torq is on track to hit its ambitious goal of $100M in annual recurring revenue by 2026.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2024
$70m
SERIES C
Jan 2024
$42m
SERIES B
Total funding: $190m
Company HQ
Civic Center, New York, NY
Leadership
Ofer Smadari
(Co-Founder & CEO)Currently a Member of the Forbes Technology Council and Cyberstars. Previously they were a VP/GM of the ZeroTrust Products Division at Symantec, and also co-founded Luminate Security (acquired by Symantec) where they served as the CEO for 2 years.
Leonid Belkind
(Co-Founder & CTO)Currently an Investor/Advisor at enso.security as well as a Contributing Writer/Member of the Forbes Technology Council. Previously the Vice President and CTO at Symantec, and also co-founded Luminate Security (acquired by Symantec) where they served as the CTO.
Eldad Livni
(Co-Founder & CINO)Currently a Member of Cyberstars and an Investor at enso.security. Previously they were the CPO of ZeroTrust and Secure Access Cloud at Symantec, and also co-founded Luminate (acquired by Symantec) and served as the CPO.
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