Partner Success Manager, Tekion
$79.6-117k
More information about location
End-to-end cloud native automotive platform
Job no longer available
End-to-end cloud native automotive platform
1001+ employees
Job no longer available
$79.6-117k
More information about location
1001+ employees
Company mission
To build the world's best business applications in the cloud.
Role
Who you are
- Superb communication and interpersonal skills
- Adaptable and able to quickly grasp and apply new info
- Be a strategic thinker, persuasive communicator and able to embrace frequent change
- Experience working in a customer service role
- Knowledge of customer success processes
- Highly organized, detailed and a self-starter
- Ability to travel (20%-30%) into territory and visit dealer partners on-site
- Customer success managers are a critical cog in our business and operation functions
What the job involves
- The first and most important role a Partner Success Manager (PSM) has is to develop a positive, trusting relationship with our dealer partners
- To achieve that, Partner Success Managers (PSM) handle a variety of tasks both internally and on the customer-facing side of operations
- They are responsible for ensuring the dealer partner adopts the solution and demonstrates the value of the products and how they positively impact the dealer’s revenue
- Ultimately, Partner Success Managers (PSM) should be proactive in identifying how they can best utilize the solutions to meet the dealer partner’s needs
- Partner Success Managers (PSM) are constantly juggling many tasks for multiple customers
- Developing and managing all assigned dealer partner portfolios
- Handle dealer partner inquiries and communication
- Analyze dealer partner data to improve customer experience
- Evaluate and improve tutorials and other communication infrastructure
- Mediate between dealer partners and the organization
- Handle and resolve dealer partner requests and concerns
- Suggest new solutions or products to improve dealer partners’ operations
- Anticipate customer needs based on projects in the pipeline
- Prove their value, internally and externally, to promote business growth and profitability for all
- Successfully handling any and all of those responsibilities starts with open communication and transparency and is vital in the Partner Success Manager (PSM) role
- Partner Success Managers (PSM) hold weekly and biweekly status meetings to get updates, project timelines, necessary solutions, and anything else the customer needs
- Partner Success Managers (PSM) are able to earn the client’s trust and prove their value — to both their company and the dealer partner
Our take
Car dealerships suffer from an inefficiency problem. The paperwork and administration required to complete a sale requires dealers to manage a disjointed set of various software applications. Tekion is offering an enticing remedy - a cloud-based automotive retail system that integrates the various software applications in a single infrastructure.
Competition has been strong, with rivals CDK Global and Reynolds & Reynolds offering a competitive raft of features, and benefiting from strong prior relationships with dealerships. Tekion, however, has nevertheless secured customers for the software in 28 states - likely in part due to the efficiency of partnering with a single growing service as opposed to a disparate spread.
This momentum shows no signs of slowing either, as Tekion has attracted attention from major players like CMC, Chrysler, and Chevrolet. By streamlining dealership operations into a single platform, the company is proving that even in a crowded market, innovation and simplicity can win over both dealers and industry partners.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$200m
GROWTH EQUITY VC
Oct 2021
$250m
SERIES D
Total funding: $635.1m
Company benefits
- Silicon Valley Startup Environment
- Stock Options
- Focus on Work/Life Balance
- Recognition Culture
- Health and Wellness
- Unparalleled Career Development
Company HQ
Pleasanton, CA
Leadership
Jay Vijayan
(Co-Founder & CEO)They started their career at Oracle, where they spent over 7 years in Management before spending 4 at VMware. They then worked at Tesla for 4 years, leaving their position as CIO to found Tekion in February 2016.
Guru Sankararaman
(Co-Founder & COO)After working as a Chief Architect at Cisco, they joined Tesla for 4 years. Initially they served as Director of Information Technology and then later became VP of Information Technology. Left this role to co-found Tekion in 2016.
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