Partner Success Manager, Tekion
$79.6-117k
More information about location
Cloud-native platform for the automotive retail industry
Be an early applicant
Cloud-native platform for the automotive retail industry
1001+ employees
Be an early applicant
$79.6-117k
More information about location
1001+ employees
Company mission
To build the world's best business applications in the cloud.
Role
Who you are
- Superb communication and interpersonal skills
- Adaptable and able to quickly grasp and apply new info
- Be a strategic thinker, persuasive communicator and able to embrace frequent change
- Experience working in a customer service role
- Knowledge of customer success processes
- Highly organized, detailed and a self-starter
- Ability to travel (20%-30%) into territory and visit dealer partners on-site
- Customer success managers are a critical cog in our business and operation functions
What the job involves
- The first and most important role a Partner Success Manager (PSM) has is to develop a positive, trusting relationship with our dealer partners
- To achieve that, Partner Success Managers (PSM) handle a variety of tasks both internally and on the customer-facing side of operations
- They are responsible for ensuring the dealer partner adopts the solution and demonstrates the value of the products and how they positively impact the dealer’s revenue
- Ultimately, Partner Success Managers (PSM) should be proactive in identifying how they can best utilize the solutions to meet the dealer partner’s needs
- Partner Success Managers (PSM) are constantly juggling many tasks for multiple customers
- Developing and managing all assigned dealer partner portfolios
- Handle dealer partner inquiries and communication
- Analyze dealer partner data to improve customer experience
- Evaluate and improve tutorials and other communication infrastructure
- Mediate between dealer partners and the organization
- Handle and resolve dealer partner requests and concerns
- Suggest new solutions or products to improve dealer partners’ operations
- Anticipate customer needs based on projects in the pipeline
- Prove their value, internally and externally, to promote business growth and profitability for all
- Successfully handling any and all of those responsibilities starts with open communication and transparency and is vital in the Partner Success Manager (PSM) role
- Partner Success Managers (PSM) hold weekly and biweekly status meetings to get updates, project timelines, necessary solutions, and anything else the customer needs
- Partner Success Managers (PSM) are able to earn the client’s trust and prove their value — to both their company and the dealer partner
Our take
Car dealerships suffer from an inefficiency problem. The paperwork and administration required to complete a sale requires dealers to manage a disjointed set of various software applications. Tekion is offering an enticing remedy - a cloud-based automative retail system that integrates the various software applications in a single infrastructure.
Competition has been strong, with rivals CDK Global and Reynolds & Reynolds offering a competitive raft of features, and benefitting from strong prior relationships with dealerships.
Tekion, however, has nevertheless secured customers for the software in 28 states - likely in part due to the efficiency of partnering with a single growing service as opposed to a disparate spread. The company is sparking interest from the right places too, with partners including GMC, Chrysler, and Chevrolet.
If the founders can leverage their experience at Tesla in improving efficiency, the system could prove a highly competitive newcomer with real potential for global spread. A reduction in processing time and paperwork is a hard proposition for dealerships to refuse.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$200m
GROWTH EQUITY VC
Oct 2021
$250m
SERIES D
Total funding: $635.1m
Company benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies
- Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- Dynamic work environment with a strong sense of community and collaboration
- Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
Company HQ
Pleasanton, CA
Leadership
Jay Vijayan
(CEO)They started their career at Oracle, where they spent over 7 years in Management before spending 4 at VMware. They then worked at Tesla for 4 years, leaving their position as CIO to found Tekion in February 2016.
Guru Sankararaman
(COO)After working as a Chief Architect at Cisco, they joined Tesla for 4 years. Initially they served as Director of Information Technology and then later became VP of Information Technology. Left this role to co-found Tekion in 2016.
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