AI Forward Deployed Engineer, Regal.ai
$135-180k
More information about location
3 days a week in office
AI-powered contact center software
Open for applications
AI-powered contact center software
101-200 employees
Open for applications
$135-180k
More information about location
3 days a week in office
101-200 employees
Company mission
To reach the right customer with the right message at the right time.
Role
Who you are
- Technical Chops: You’ve got 3+ years in a technical customer-facing role (e.g., Solutions Engineer, Implementation Consultant) or have PM experience in a tech environment
- You’re comfortable working with APIs, writing a bit of middleware code when needed, framing product features for executives, and everything in between
- Strategic Problem-Solving: You see beyond the immediate ask. You excel at synthesizing business needs, user experience considerations, and platform constraints into a cohesive product vision—then executing on it
- Outstanding Communication: Whether you’re writing a project brief, presenting call flow diagrams, or explaining data integration steps to a CTO, you tailor your message and ensure everyone understands the big picture
- Relentless Ownership: “Not my problem” isn’t in your vocabulary. You’re accountable for the success of each deployment, making smart trade-offs, iterating quickly, and doing whatever it takes to ship on time
- Curiosity for AI & Voice: You’re excited about the potential of Voice AI. Maybe you’ve dabbled in conversational design, prompt engineering, or user research for voice interfaces. You’re eager to learn more and push the envelope on what’s possible
- Entrepreneurial DNA: You want to be a founder one day, which means you’re not just technical, you’re also commercially-minded and want to win. You thrive in fast-paced, ambiguous environments where you can shape processes, influence product direction, and drive revenue. Your adaptability and growth mindset help you navigate change and complexity with ease
- Ability to travel: Must be able to travel on a monthly basis
What the job involves
- As an AI Forward Deployed Engineer at Regal you’re the product owner of each customer’s onboarding journey. Imagine taking the reins of a micro “product launch” for every new customer
- You’ll shape their implementation with our platform, ensuring they go from contract signature to a fully functional AI Agent deployed in their contact center in under two weeks
- Whether you come from a Solutions Engineering background with strong product instincts or you’re an ex-Product Manager eager to get your hands dirty with code and APIs and deeper customer management, this is your opportunity to define the next generation of customer experiences
- Drive a 14-Day Launch: Treat each customer’s onboarding like a mini product development cycle. Within two weeks, you’ll deliver a polished, AI Agent that’s integrated to the customer’s current systems and workflows, and move the customer’s needle on key business metrics
- Own the Product Vision (Per Deployment): Collaborate with customers to understand their goals, success criteria, and operational context. Then, translate these insights into a clear, measurable deployment plan that aligns Regal’s capabilities with their strategic objectives
- Architect Technical Integrations: Work hands-on with APIs, webhooks, and databases to seamlessly integrate Regal into the customer’s existing systems. Your technical expertise ensures data flows smoothly and securely, setting the foundation for a scalable AI agent experience
- Shape Conversational Experiences: Work internally with Regal AI Product Specialists to guide the creation and refinement of voice prompts and AI agent settings to achieve the conversational quality that is Regal’s signature and that meets your customer’s compliance requirements and business objectives. Help QA test and validate that the AI Agent achieves the standards required to be successful
- Measure, Iterate, and Adapt: Set up Reports that measure the performance of AI Agents; work with customers to iterate their post-call AI analysis prompts or disposition prompts to get the most accurate data out of AI Agents. Develop a roadmap of A/B tests to continuously improve AI Agent performance
- Stakeholder Management: Provide weekly status updates, manage timelines, and communicate proactively with both internal and external stakeholders. Mitigate risks, reprioritize as needed, and keep everyone aligned around the deployment roadmap
- Unlock Future Value: As customers gain confidence, surface new use cases and features that can drive ongoing value. Use your product and commercial mindset to spot expansion opportunities and ensure each deployment isn’t just a one-off success, but the start of a long-term partnership
- Travel: You should expect to travel 1 week per month. When launching a new customer, you’ll travel to their office (if they are in person), and periodically thereafter to meet with execs
Our take
Regal provides AI-driven contact center software that delivers personalized, high-touch interactions at scale. Unlike traditional systems that rely on impersonal automation, Regal's AI Agents tailor conversations to individual needs.
The platform features 24/7 availability, infinite voice concurrency and integrations with over 40 systems. This allows businesses to scale while providing them with peace of mind. This blend of automation and personalization means users can improve operational efficiency and keep customer interactions both cost-effective and human-like.
Backed by significant funding and driving engagement for big-name clients like Google and Harvard (through Podium Education), Regal is raring to expand in order to solidify its position as a leader in the next-gen customer service space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- Happy hours, team outings, & annual off-sites!
- Pre-tax commuter benefits
- Complete laptop workstation
Company HQ
Civic Center, New York, NY
Leadership
Alex Levin
(Co-Founder & CEO)Previously they worked as an SVP of Growth at Angi and Handy HQ. Prior to that, they were a Director of Global Sales and Marketing at Titan Steel Corporation.
Rebecca Greene
(Co-Founder & CTO)Previously the CPO at Handy HQ, as well as a Senior Product Manager at Amazon and an Associate at Booz & Company.
Salary benchmarks
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