Senior Manager of Product Analytics, Front
$212.3-270k
+ Equity
More information about location
3 days a week in office
Shared customer communication hub
Open for applications
Shared customer communication hub
201-500 employees
Open for applications
$212.3-270k
+ Equity
More information about location
3 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- Strong product analytics foundation: you have owned product metrics, funnel analysis, retention/cohort work, and north-star measurement in a product-led environment. Preference for experience in customer-facing products
- 2–3+ years of people management experience, with a track record of growing and retaining high-performing teams
- Experience partnering with executives and senior cross-functional leaders, and influencing decisions without relying on formal authority
- Strong judgment on data quality, instrumentation, and metric definitions (you know when the data is wrong, and how to fix it)
- Experience building or scaling experimentation programs
- Strong SQL and data modeling fundamentals, and experience working with modern analytics tooling (e.g., Snowflake, dbt, Airflow, Mode, Omni or similar)
- Excellent communication skills: you can make complex analysis understandable and useful
What the job involves
- We are looking for a Senior Manager, Product Analytics to lead a small team of product analysts, partner deeply with Product and Engineering, and raise the bar for how we measure, learn, and make decisions
- This is a high-ownership role for someone who can set direction, operate independently, and influence executive stakeholders while still staying close to the work
- Lead and develop a team of product analysts, including coaching, hiring, and setting a high standard for analytical quality and impact
- Own product measurement strategy across key surfaces, funnels, and customer journeys. Define success metrics, guardrails, and instrumentation expectations
- Partner with senior leaders in Product, Engineering, Design, and GTM to shape roadmap priorities and evaluate tradeoffs with data
- Drive insight to action, translating ambiguous questions into clear analyses, recommendations, and decisions
- Build scalable analytics systems, including experimentation practices (A/B testing), self-serve reporting, and data quality processes
- Tell compelling stories with data for executive audiences, including concise narratives, clear visuals, and actionable next steps
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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