Associate Product Manager, Housecall Pro

• 1+ years of experience in product management
• Bachelor's degree in related field or equivalent work experience
• Experience using ‘growth stack’ tools a plus (i.e. Amplitude, Segment, Braze, Launch Darkly and others that enable product managers to rapidly experiment and measure results)
• (Bonus) Experience in fraud detection, operations, and/or underwriting
• Strong project management skills, including the ability to think and operate at high and low altitudes and lead multiple complex projects simultaneously
• Excellent collaborator and communicator, both written and verbal, enabling you to engage and inspire teams and stakeholders
• Forward thinker with a passion for solving complex problems with innovative, simple ideas
• Genuine humility paired with a growth mindset that drives you to learn, investigate, and ask the “why”

Desirable

• As Associate Product Manager you own a feature, or a set of features within a product area
• You work closely with leadership to determine strategy, set priorities, develop the roadmap, and deliver products
• You partner alongside cross-functional teams to help shape and define requirements that champion our service providers and lead us closer to achieving our product vision
• Paired with support and guidance from our Product and Engineering leaders, you deliver features and successfully roll out new products & enhancements that will have a direct impact on Housecall Pro’s growth trajectory
• You are smart, curious, adaptable, empathetic, and motivated to make a big impact on the customers we serve and the people we work with
• As Associate Product Manager of Risk, you will work closely with the broader Risk Product and Risk Operations organizations to power the next generation of our risk systems
• Housecall Pro is launching new products at lightning speed, and we’re building the infrastructure to enable this fast-paced innovation while keeping customer accounts safe
• We deeply know our customers, our industry, and our business
• By joining our team, you sign up to grow personally and professionally, and help others do the same
• Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros)
• Our success is their success
• Explore what truly motivates our Pros - their needs, desires, concerns, and the reasons they choose our products over others
• Transform how our customers are introduced to our Fintech and Business Solutions products through continuous experimentation
• Uncover insights about how our users think and act
• Create hypotheses for strategies to drive product adoption
• Devise quick, creative solutions to test your hypotheses
• Collaboratively design event models and user flows, introducing innovative ways to represent the customer journey
• Work with Design and Engineering to develop wireframes
• Plan and oversee the entire process from the initial idea through to its final implementation, making sure every step is well thought out and executed
• Develop clear plans to measure how successful your experiments are, ensuring you can track progress and make necessary adjustments
• Clearly explain your plans to your team and other functions to make sure everyone is on the same page