Executive Assistant, Sprout Social

• Your ability to navigate ambiguity, handle shifting priorities, make decisions independently, and do it all with exceptional communication skills and attention to detail will be critical to your success in this role
• 5+ years of experience providing high-level administrative support to C-suite executives
• Proven ability to work independently, proactively anticipate executive needs and make informed decisions
• Expertise in office and communication software such as Google Workspace (Google Calendar, Gmail, Drive), Slack, and Zoom
• Extensive experience with expense management and travel booking software
• Willingness to provide flexible support outside regular office hours as needed. While we aim for a consistent schedule, occasional exceptions may arise
• Ability to work from Sprout’s Chicago office on a weekly basis with potential for additional in-office days based on business need

Desirable

• Sprout Social is looking to hire an Executive Assistant to support our Chief Revenue Officer (CRO) and Chief Marketing Officer (CMO)
• The Revenue team is responsible for selling and supporting the leading social media management platform for businesses
• Together with the Marketing team, we deliver thought leadership, experiences, and content that showcase Sprout’s value, and deliver customer joy
• This role is a unique opportunity to work with executives leading those teams, and partner closely with respective Chiefs of Staff, ensuring seamless coordination for leadership and their teams
• You’ll provide a wide array of administrative, logistical, and project-related support to executives
• This person will report directly to our Chief of Staff to the CRO, with a dotted line to the Chief of Staff to the CMO
• As the Executive Assistant, you’ll anticipate executives’ needs and proactively work to identify solutions
• You’ll own complex calendar management for both executives, aligning time to priorities and business needs. You can expect complex scheduling needs and leverage problem-solving at small and large scales to unlock calendar puzzles
• You’ll book and manage travel and expenses, maximizing executive experience and minimizing disruption – even when plans change. Expect to promptly address logistical needs before and during travel, collect receipts, track expenses, and submit expense reports after travel
• You’ll provide in-person support at our Chicago office when executives are in person, including partnering with the Workplace Experience team for Board meeting support and partnership with Chiefs of Staff for team on-sites
• You’ll act as a trusted partner and liaison and apply the utmost discretion, given your access to sensitive information that others within the company may not be privy to
• You’ll partner with Chiefs of Staff on additional responsibilities and should bring a flexible mindset to this role – we’ll work together to deliver exceptional support so our executives can focus on the most important things that drive business impact
• Within 1 month, you’ll plant your roots, including:
• Complete Sprout Social’s new hire training and onboarding program alongside other new team members, gaining a comprehensive understanding of our products and how your role contributes to the organization’s success
• Collaborate with the Chiefs of Staff to define key success metrics for your role and establish a framework for measuring progress
• Develop a deep understanding of the CRO and CMO’s priorities, leadership styles, and communication preferences
• Establish relationships with key stakeholders across the company, within Revenue and Marketing teams, and with Sprout’s Executive Leadership Team (ELT)
• Begin managing daily administrative tasks, including email triage, meeting preparation, and scheduling, ensuring efficiency and organization
• Familiarize yourself with internal systems, tools, and processes to support the teams efficiently
• Within 3 months, you’ll start hitting your stride by:
• Take full ownership of scheduling, travel logistics, event coordination, and communications, ensuring no conflicts or bottlenecks
• Build strong relationships with cross-functional leaders in Revenue to understand their working models and ensure seamless collaboration
• Drive process improvements to streamline administrative workflows and increase efficiency
• Support cross-functional projects by collaborating closely with Revenue teams and the Chiefs of Staff to ensure timely execution and alignment with strategic goals
• Collaborate on the planning and execution of high-profile meetings, team offsites, and in-person events in our Chicago office, ensuring all logistics are handled smoothly
• Within 6 months, you’ll be making a clear impact through:
• Anticipate the needs of the CRO and CMO, proactively managing their schedules and reducing their administrative workload
• Continuously refine administrative processes to improve efficiency and enhance communication flow between technical leadership and their teams
• Take on increasing responsibility for supporting high-impact cross-departmental initiatives, ensuring smooth coordination and execution across teams
• Within 12 months, you’ll make this role your own by:
• Collaborate with the Chiefs of Staff to streamline and enhance scheduling and workflow practices, driving greater efficiency and effectiveness
• Continue refining and improving administrative processes to increase efficiency for the executives and their teams
• Actively seek and respond to feedback from peers, customers, and leadership—both solicited and unsolicited—to continuously improve processes and outcomes
• Bring fresh ideas and innovative solutions to the table, using your unique skills and perspective to drive positive change and make an impact in ways we haven't yet imagined