Vice President Solution Consulting, Sprinklr
Americas
$215-358k
Unified-CXM platform
Be an early applicant
Unified-CXM platform
1001+ employees
Be an early applicant
$215-358k
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Experience: 8+ years of SC leadership experience, 10+ years' experience in customer facing role in enterprise software company
- Leadership and Management: Proven ability to lead and motivate teams, build high-performing organizations, and manage resources effectively
- Consulting and Sales: Experience in sales, consulting, and solution delivery, with a strong understanding of the sales process and client relationship management
- Technical Expertise: In-depth knowledge of relevant technologies, AI, SaaS platforms, and industry trends, as well as the ability to translate technical concepts into client-focused solutions
- Strategic Thinking: Ability to develop and implement strategic plans, anticipate market trends, and adapt to changing business conditions
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to identify client needs, assess challenges, and develop effective solutions
What the job involves
- As the Vice President of Solutions Consulting- Americas Region, you will serve as the primary leader and point of contact for the Solutions Consulting (SC) team, ensuring alignment across all functions that contribute to the company’s success. You will be accountable for setting a clear strategic vision and implementing an operational model that drives scalability and sustained performance
- A key aspect of your role will involve direct engagement with customers, cultivating strong executive relationships, and establishing trusted champions at the highest levels within our client organizations. You will lead your team through structured monthly, quarterly, and annual planning cycles, supporting both their performance objectives and long-term career development
- In addition, you will be responsible for ensuring your team remains current on evolving industry-specific solutions and product advancements, providing continuous enablement as the platform and market dynamics evolve
- Lead, Coach and Grow the Americas Regional Solutions Consulting team
- Recruit and retain top Solutions Consultants and Solution Consultant Leaders
- Define, Refine and Operationalize core Solutions processes and overall GTM strategy
- Building and maintaining strong relationships with clients, understanding their needs, and becoming a trusted advisor
- Proactively engage in strategic development of the Solution Consultant organization by initiating and leading projects to further team development, organizational structure, product offering, technical training, etc
- Work effectively with other teams, such as product, marketing, and customer success, to drive solution innovation and ensure successful client outcomes
- Developing and implementing strategic plans for the solutions consulting function, including resource allocation, process optimization, and training programs
- As the America’s Leader, maintaining consistent engagement with customers, partners, and internal teams is critical to your success in this role. To support those relationships and drive strategic alignment, 60% travel is required
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company HQ
Midtown South, New York, NY
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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