Junior IT Support Specialist, Tiqets
7 months contract
Digital ticketing platform for museums and attractions
Job no longer available
Digital ticketing platform for museums and attractions
201-500 employees
Job no longer available
201-500 employees
Company mission
Tiqet's mission is to make culture more accessible.
Role
Who you are
- They must be passionate about technology and problem-solving
- Excited to be part of a (sometimes) chaotic, busy, but fun work environment
- Likes being part of a small team to help it grow
- They should have experience with supporting Windows and Mac devices
- Experience with environments like Google Workspace or Entra ID (Not required but preferred)
- Experience troubleshooting basic client-side network issues (DHCP, DNS, Static IP)
- Ability to work independently when required, but also not afraid to ask questions when they must
- Strong attention to detail with excellent follow-up
- Available to work from our bright office in Amsterdam from Monday to Friday
- Fluent in English
- Living in the Netherlands
What the job involves
- IT Support at Tiqets is more than just assisting your colleagues
- We work with all parts of the business to ensure that our colleagues can do their job without interruptions and educate them on best practices when needed
- Support our users
- This means responding to daily tickets with solutions ranging from turning it off and on again, all the way to resolving major network outages
- Every day will be different
- Tiqets is a young business, and we live by constant iterations and improvements
- IT Support is no exception to this
- Your feedback and ideas will be instrumental in helping us grow
- Communicate with other departments and your colleagues and improve our current systems and processes
- You will be encouraged to collaborate with all business areas to find the best solutions
- Responding and finding a resolution for tickets in our IT Service Desk on time
- Configuring and troubleshooting Windows and Mac devices
- Processing the onboarding of new Tiqets employees
- Diagnosing and resolving basic office network issues
- Building and maintaining a robust IT Support documentation database
- Building and maintaining a Self Service Portal for our users
- Providing remote support to sites worldwide (but within regular Amsterdam working hours)
- Configure and maintain our Google Workspace and Entra ID environments
- Assist with setup for webinars online and global meetings in the Amsterdam office
- And much more!
- Solving general hardware and software issues across many systems and devices
- Preparing laptops for new users and creating/configuring accounts
- Setting up a Zoom meeting for executives and troubleshooting any issues they may have
- Managing our asset management system (SnipeIT) to ensure it’s up to date at all times
- Staying up to date with current technology trends, and then researching their viability and application for our existing procedures
- Pushing or modifying policies in Google Workspace and Entra ID to ensure they are up to date and our users are protected
- Advising your colleagues on best practices for their digital security
Our take
Museums and attractions might have had people tolerating lengthy ticket-booth queues in the past, but the rising tide of digital transformation has today’s visitors expecting more. With many museums in particular operating on precarious funding models, they can’t afford to lose visitors, so Tiqet’s simple digital ticketing platform should offer something of a lifeline.
Tiqet’s easy browse-and-buy selection of e-tickets to top locations across the globe has proven especially useful - both for facilitating greater footfall, and for converting visitors to repeat customers with data gathering and analytics. It is this latter point that may prove especially useful: with an increasing proportion of museums' and attractions' revenue coming from gift shops and cafés, rather than ticket sales themselves, they are increasingly pivoting towards a consumer model. Consequently, they will need to keep a tighter finger on the pulse of consumer demand.
What bodes especially well for Tiqet has been a impressive funding round led by travel giant Airbnb, who offered guidance and collaboration to the startup. The company has led digital transformation in a key aspect of the tourism industry, and has made several advantageous partnerships with companies such as Klook and RUNNR.ai.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Young, energetic, international work environment
- Bright, welcoming office located in the centre of Amsterdam
- Competitive salary and paid holiday leave
- Tiqets' learning academy: skill lab, group & individual learning
- Annual company getaway to undisclosed location
- Sports activities: free gym, running sessions, boot-camp, football, climbing and more
- Fun, sociable company events in and out of the office
- Friday drinks
- Summer party
- 20% employee discount code to explore great museums/venues worldwide
- Pension contribution and travel compensation
- Everyone - employed at Tiqets will receive a monthly internet allowance for working from home
- Everyone - employed at Tiqets can reimburse home work space necessities
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Luuc Elzinga
(President)Previously a partner and Co-founder at Think Too. Previously worked as the company's CEO from 2014-2020.
Maarten Raaijmakers
(Chief Supply Officer)An experienced entrepreneur, they co-founded Splandingo and Mijn Register, as well as founding Minus3, before moving on to Tiqets.
Kasper Middelkoop
(Shareholder)Previously the founder of Hotelchamp and co-founder at Midsol Media, and subsequently founded Smiler.
Robert Westers
(COO)Previously the Director at Nimbuzz Internet Media. Went on to work as CPO at Nimbuss and Paylogic International.
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