Senior Manager of Home Sales Advisors, Opendoor
$110.4-138k
More information about location
5 days a week in office
End-to-end online platform for selling and buying homes
Be an early applicant
End-to-end online platform for selling and buying homes
1001+ employees
Be an early applicant
$110.4-138k
More information about location
5 days a week in office
1001+ employees
Company mission
To power life's progress one move at a time.
Role
Who you are
- We’re looking for someone with the right blend of natural leadership, builder mentality, operator mindset and problem solving ability
- Minimum 8 –10+ years in sales or revenue operations, including 3–5+ years leading managers and/or larger IC teams; proven track record of meeting and exceeding targets
- Data-driven leader with mastery of sales KPIs and CRM/reporting workflows; comfortable running business reviews and coaching from the numbers
- Demonstrated ability to scale outbound and inbound motions while maintaining quality and compliance in competitive/regulated markets
- Exceptional communication, influence, and stakeholder management across executives and cross-functional partners
- Strong program/project management skills; and thrives in a fast-paced, evolving environment with shifting priorities
- Candidates must be based within a 50-mile commuting distance of the Miami, Florida office
What the job involves
- Lead and scale a high-performance acquisition team to drive pipeline, conversion, and customer experience across our Sales and Support motions
- You combine builder mentality with rigorous, data-driven execution and hands-on coaching to deliver results in a fast-paced, change-heavy environment
- This is an opportunity to lead an impactful team of Acquisition Experience Partners through hands-on coaching and development while also maintaining a relentless focus on improving the experience for the thousands of customers (buyers, sellers, partners) that we serve on a monthly basis
- Inspire & lead your team to act with urgency, to hold themselves accountable, and to create a culture of superior execution in the service of our customers
- Own team KPIs (e.g., contacts, conversion rate, revenue, CSAT/NPS) and establish mechanisms to inspect inputs and outputs daily/weekly/monthly
- Build, mentor, and performance-manage a multi-layer team; hire and develop talent, including future people leaders
- Partner cross-functionally (Marketing, Product, Ops, Pricing/Finance) to refine playbooks, launch pilots, and scale proven motions
- Serve as the first point of contact for customer escalations, and to dive into the weeds with your team on a daily basis, removing blockers, handling escalations and communicating up and across as appropriate
- Monitor daily/weekly/monthly key metrics including both inputs and outputs
- Weigh decisions and work closely with team managers to improve processes with consideration for both the customer experience and our bottom line
- Identify and shine a light on operational seams that negatively impact the customer experience
Our take
Opendoor makes selling homes easy and stress-free by cutting out the prolonged processing time usually involved with a sale. Sellers can offload a house quickly and easily to the company for cash and a 6-9% fee. Currently operating in a growing number of markets nationwide, Opendoor has chimed well with millennials who gel quickly with online businesses that offer solutions to problems they encounter.
This buying and selling model doesn't come without risk. The longer Opendoor keeps a property, the lower its profit margin. However, Opendoor's performance has been anything but disappointing; it went public in 2021, with its pre-SPAC merger presentation calling for $3.5 billion in revenue. Its actual revenue trounced it, coming in at $8 billion - more than double its estimate.
Opendoor's largest competitor Zillow dropped out of the space in late 2021 because it struggled to price the homes it acquired accurately. Opendoor's closest remaining competitor is Offerpad, which does just a fraction of the transaction volume that Opendoor does. With strong earnings coming out of 2024, if Opendoor can continue to ride on this success long term it will have an enormous lead on existing and future competitors, giving it a shot to become the overwhelming market leader.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2019
$300m
SERIES F
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company benefits
- Save for tomorrow: Select our Pre-tax or Roth 401k plans to save towards retirement
- Healthy healthcare: Medical, dental and vision is 100% covered for employees
- Family planning: We offer specialty programs like Carrot, Cleo & Ginger
- Flexible vacation: Most of our team take at least 20 days off per year to decompress and be their best
- Resource groups: Join the group that works for you
- Income protection: 100% company sponsored: life insurance short term and long term disability
- Other: Flexible spending account, commuter benefit, employee assistance programs, and paid parental leave
Company HQ
Financial District, San Francisco, CA
Leadership
Carrie Wheeler
(CEO)Initially joined Opendoor in 2019 as a Board Member, before becoming the CFO in 2020 and CEO in 2022. Previously a Partner and the Head of Retail and COnsumer Investing at TPG Capital as well as an Analyst at Goldman Sachs.
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