Senior Site Reliability Expert, Lightspeed
3-5 days a week in office
Point of Sale & commerce platform
Be an early applicant
Point of Sale & commerce platform
1001+ employees
Be an early applicant
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- You are a proven technical leader with a track record of successfully building platforms and tools that solve complex problems and enable other teams
- You have deep knowledge and practical skills in your domain, and you can effectively apply and communicate these concepts to others
- You have expert knowledge of major cloud platforms (AWS/GCP), extensive experience with container technologies (Docker, Kubernetes), and strong proficiency with Linux systems
- You have significant experience with deployment and build tools (e.g., CircleCI, Jenkins, ArgoCD), Infrastructure as Code practices (e.g., Terraform), and various datastores (e.g., MySQL, Postgres, Redis, DynamoDB)
- You are skilled in shell scripting and can read and write code in at least one programming language (Python, Ruby, or Go)
- You demonstrate strong leadership, critical thinking, and interpersonal skills, which you apply to solve complex problems and partner with other teams
- You are passionate about continuous learning and growth and are adept at mentoring team members to foster their development
- A problem-solver who isn't afraid to tackle complex challenges
- A team player and a "bar raiser."
- You have a strong desire to learn, grow, and step out of your comfort zone
- You have great energy and passion for technology
- You can express yourself flawlessly in English
- You have strong interpersonal skills
What the job involves
- Lightspeed is seeking a Senior Site Reliability Expert to join our Retail organization
- Our SRE team is responsible for the design, build, and operation of Lightspeed’s infrastructure, and for creating the platform that empowers our product teams
- The platform covers the full cycle of software delivery, from CI/CD pipelines to highly available, scalable production environments
- Initiate and lead efforts to continuously improve our software delivery processes and practices, creating tools that accelerate product development across multi-location teams
- Develop and maintain robust, self-service platforms for building, deploying, and operating services, with a strong focus on automation, scalability, and cost efficiency
- Engage with people from different teams and actively contribute to increase cost efficiency and the reliability of different products
- Use your engineering expertise to influence strategic decisions and advocate for best practices across your business unit, including Infrastructure as Code, monitoring, high availability, disaster recovery, and security
- Take ownership of the preparation and maintenance of the team's technical documentation
- Lead incident response, diagnosis, and resolution for critical production issues, and drive blameless post-mortems
- Proactively monitor system performance and capacity, define and enforce Service Level Objectives (SLOs), and identify and eliminate toil by building robust automation and tooling
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
45 people
Matthew Passmore, Field Implementation Team Lead
Insights
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
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