Senior Knowledge Management Specialist, Vanta
$147-173k
+ Equity
Automated compliance and security provider
Posted today
Automated compliance and security provider
501-1000 employees
Posted today
$147-173k
+ Equity
501-1000 employees
Company mission
To secure the internet and protect consumer data.
Role
Who you are
- Bachelor’s degree or equivalent experience in Technical Writing, Communications, or a related field
- 5+ years of experience authoring and managing public-facing technical documentation
- Experience maintaining a large Help Center (700+ articles) and ensuring content quality at scale
- Proficiency with knowledge management tools (e.g., Zendesk, Intercom, ServiceNow, Confluence, SharePoint)
- Strong collaboration skills, mainly working cross-functionally with PMs, PMMs, and engineers
- Analytical mindset with experience using data to optimize content and improve search performance
- Excellent writing and editing skills, with the ability to simplify complex technical concepts
- Experience with SEO best practices and search optimization for knowledge bases
- Working knowledge of HTML and content management systems
- Ability to manage multiple projects simultaneously and meet tight deadlines
Desirable
- Experience with AI-driven search optimization for knowledge bases
- Background in SaaS or cloud-based product documentation
- Familiarity with Camtasia or other video tools for documentation visuals
What the job involves
- As a Senior Knowledge Management Specialist, you will be responsible for maintaining a robust, user-friendly Help Center with over 700+ public-facing articles
- You will collaborate closely with Product Managers (PMs) and Product Marketing Managers (PMMs) to ensure that documentation is accurate, up-to-date, and aligned with product and feature releases
- Your role will be instrumental in proactively identifying content gaps, optimizing searchability, and ensuring that missed searches remain below 5%
- If you're a self-motivated, detail-oriented writer with strong technical editing skills and a passion for delivering clear, effective content, we’d love to hear from you!
- Maintain and update a public-facing Help Center with 700+ articles, ensuring content remains relevant, accurate, and easy to understand
- Partner with PMs and PMMs to create and publish new documentation in sync with product and feature releases
- Proactively identify content gaps through data analysis, user feedback, and search trends
- Optimize the Help Center to deflect tickets to support by improving self-service resources, search functionality, and content discoverability
- Launch initiatives to reduce missed search rates to below 5% through better taxonomy, metadata, and optimized article structure
- Edit and enhance existing knowledge base content to improve clarity, usability, and discoverability
- Develop and enforce documentation standards, templates, and best practices
- Provide training and guidance to internal teams on best practices for content creation and knowledge management
- Partner with the AI/chatbot team to enhance content discoverability and response quality
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for start-ups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with start-ups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta has found a valuable cybersecurity niche within the giant SaaS market. Companies such as Lattice, Clubhouse, and Calm are all customers, demonstrating a growing trend for companies to manage their cybersecurity proactively, which Vanta should be able to take advantage of to further grow and develop into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2024
$150m
SERIES C
Sep 2022
$40m
SERIES B
Total funding: $353m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company HQ
Civic Center, San Francisco, CA
Leadership
Christina Cacioppo
(CEO)Worked in Investment at Union Square Ventures, before becoming a Professor at the School of Visual Arts. Co-founded Nebula Labs, and worked in Product Management at Dropbox.
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