Manager, Technical Account Manager, Monte Carlo
Data observability platform
Job no longer available
Data observability platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To accelerate the world’s adoption of data by reducing data downtime.
Role
Who you are
- 7+ years of experience in customer-facing technical roles such as Technical Account Manager, Solutions Architect, or Technical CSM
- 2+ years of experience managing or leading technical customer-facing teams
- Strong understanding of modern data technologies, including SQL, cloud data warehouses, and orchestration tools
- Proven ability to coach and develop technical talent while driving customer outcomes
- Excellent communication skills, with the ability to influence engineers, executives, and cross-functional partners
- Strong operational and project management skills with a customer-first mindset
Desirable
- Experience with data & AI observability, monitoring, or analytics SaaS platforms
- Experience scaling customer-facing teams in a high-growth startup environment
- Familiarity with enterprise customer success motions and complex account management
What the job involves
- We’re hiring a Manager, Technical Account Manager (TAM) to lead and grow a team of Technical Account Managers supporting our largest enterprise customers
- This role is responsible for driving customer adoption, technical success, and long-term value at scale, while building a high-performing, customer-obsessed TAM organization
- You’ll manage, mentor, and scale a team of TAMs while also staying close to key customer relationships and complex technical engagements
- You’ll partner closely with Product, Engineering, Sales, and Customer Success leadership to ensure Monte Carlo is deeply embedded across modern data stacks and delivering measurable business impact for our most strategic customers
- Team Leadership & Development
- Hire, onboard, coach, and develop a team of Technical Account Managers
- Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy
- Provide regular feedback, performance management, and mentorship to help team members grow and succeed
- Customer Impact & Strategy
- Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success
- Act as an escalation point for complex technical challenges and high-impact customer situations
- Ensure consistent delivery of best practices around data observability, reliability, and scale
- Cross-Functional Leadership
- Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy
- Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities
- Help define and improve TAM processes, tooling, and engagement models as the business scales
- Operational Excellence
- Define success metrics for the TAM function and track performance across customer outcomes and team health
- Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency
Our take
Dozens of billion-dollar companies have emerged with a shared focus on easing the burden on engineering teams constantly battling to guarantee reliability in their products. For example, New Relic revolutionised application observability. In the same way, Monte Carlo is tackling data observability.
The service pulls information from metadata log metrics to help teams understand their data health, and if something breaks, the product will send proactive notifications. The product is an off-the-shelf SaaS offering that customers can integrate and customise over time.
The company has won some major clients including big tech companies like Affirm and Intuit, but also JetBlue, PepsiCo, CNN, The New York Times, Asics, Rivian and others from many sectors. Its goal is to help companies reduce data downtime and the time data engineers must spend on tedious data quality tasks.
'Data Observability’ became a point of furore in venture capital in 2022. For example, in the span of one week, just three companies raised more than $400 million between them. Staying at the forefront of this industry is an interesting challenge for Monte Carlo, and it met it in 2024 with product enhancements that include new GenAI capabilities for its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2022
$135m
SERIES D
Aug 2021
$60m
SERIES C
Total funding: $236m
Company HQ
Dolores Heights, San Francisco, CA
Leadership
Barr Moses
(Co-Founder & CEO)Previously VP of Customer Success Operations for Gainsight. Originally trained as a Management Consultant with Bain & Company. Also attended Stanford where they studied Mathematics and Computer Science.
Lior Gavish
(Co-Founder & CTO)Previously SVP of Engineering for another tech startup, Barracuda. Also previously worked for PayPal and holds an MBA from Stanford University.
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