Junior Customer Success Renewal Manager, Dotdigital
Offers share reward
Omnichannel marketing automation platform
Be an early applicant
Omnichannel marketing automation platform
201-500 employees
Be an early applicant
Offers share reward
201-500 employees
Company mission
To empower marketers to achieve their goals in faster and smarter ways.
Role
Who you are
- Ideally 1 year plus of renewals experience in a SaaS environment
- Desirable for the candidate to have experience in a Customer Success, Sales, or Business Development Representative role
- Proven ability to manage ambiguity and navigate an evolving organisation
- Proven ability to work independently and collaborate effectively
- A resilient and driven individual with a strong desire to be successful, looking to progress through our Customer Success function
- Outstanding verbal and written communication skills with the ability to present to a diverse audience, both internally and externally
- Talent for building solid relationships with internal and external stakeholders
- Excellent time management skills with a proven ability to meet deadlines
- Excellent organisational skills and attention to detail
- Critical thinker who can help create and improve processes
- Strong problem-solving, organisation and negotiation skills
- Ideally familiar with MEDDPICC methodology
What the job involves
- We are searching for a highly motivated and talented Renewal Specialist to become a core member of our Customer Success Team
- You will play a pivotal role in orchestrating a successful and timely renewal process for our smallest spending Dotdigital customers (typically sub £350), ensuring a seamless continuation as their current contract expires and they moves to a new contract
- You will offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your assigned customer accounts
- Proactively manage the end-to-end renewal process for assigned customer accounts, ultimately increasing the renewal rate and reducing (gross) churn
- Work on upcoming renewals and engage with customers 90 days in advance to secure timely renewals and facilitate any internal approvals needed
- Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies
- Negotiate contract terms and pricing within your assigned accounts to achieve win-win agreements
- Work alongside our team of Customer Success Executives, and Product Experts to ensure your customers day to day queries are managed effectively and in a timely manor
- Proactively move customers off our legacy plans, and onto our current packages
- Collaborate with customers to address any objections or concerns related to renewals
- Accurately forecast renewals and key metrics in a timely manner to the management team
- Utilise data and reporting tools to track renewal performance and identify at-risk accounts
- Identify opportunities for efficiency gains to improve existing processes
- Achieve renewal quotas and objectives
- On-time renewals
- Support business with ad-hoc initiatives
- Work closely with other internal with internal stakeholders to ensure a coordinated approach to renewals
- Identify any add-on or cross-sell opportunities and facilitate a conversation with the customer to push the deal over the line
- Communicate with customers about the features and value of Dotdigital, our products and our available finance options
Application process
- 15min Screening Call with Team Talent
- 30min Interview with the Head of Customer Success - Retention
- 1hour Interview with the Customer Success Team
- 1hour final interview with a task
Our take
Dotdigital builds an omnichannel marketing solution for B2C, B2B, and NFP marketers. The company serves thousands+ of brands around the globe, counting British Airways, Royal Aeronautical Society, Barbour, Accolade Wines, and City & Guilds among its clients.
Marketers using Dotdigital can create hyper-targeted marketing campaigns that increase businesses' marketing ROI, boosts sales revenue and attracts more qualified leads. What's more, Dotdigital sets itself apart by being the world’s first carbon-neutral marketing automation platform.
Dotdigital's main priority is developing new data-driven digital marketing features in order to increase its customer base. New product launches and strategic investments are key to the company's continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Wellbeing reward
- Paid Sick Leave
- Healthcare
- Medical Cashplan
- Paid Eye Tests
- Annual performance bonus or commission plan
- Loyalty reward
- Employee of the year
- Dotdollars rewards
- Referral schemes
- ShareBuy and ShareReward Schemes
- Dotdigital day
- Enhanced parental leave
- Volunteering
- Christmas holiday closedown
Company HQ
London, UK
Leadership
Simon Bird
(Co-Founder)Previously studied Computer Science at Royal Holloway, University of London. Co-Founded Dotdigital after graduating in 1999.
Tink Taylor
(Co-Founder & President)Since co-founding Dotdigital, became an Email Marketing Council Member for DMA in 2006 for 15 years. They have also been an E-communications Council Member for 6 years at IAB.
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