Customer Engineer, Courier Health
$100-130k
+ Equity
Patient engagement platform
Open for applications
Patient engagement platform
21-100 employees
Open for applications
$100-130k
+ Equity
21-100 employees
Company mission
To solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
Role
Who you are
- Experience with relational databases and data-driven systems
- High proficiency in SQL (2+ years)
- Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
- Rigorous attention to detail and commitment to quality
- Excellent written and verbal communication skills
- Experience working in a Customer-facing role
- Strong ability to translate end-user functional issues into potential product enhancements
- Natural drive to take on challenges independently and to propose and lead improvements
- Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering) or equivalent work experience
- At least 4 years experience working as a data analyst, customer engineer or other similar role
Desirable
- Experience with Javascript
- Experience in the healthcare field, specifically working with healthcare data
What the job involves
- Customer Engineering addresses an exciting range of technical customer needs
- This role sits within the Product team and interfaces closely with the Client Solutions and Engineering teams
- Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance
- This role is customer facing and will involve some travel (<10% of time)
- Partner directly with technical stakeholders at the Customer to understand their data and business logic
- Define data required to support business use cases in Courier Health platform
- Define business logic necessary to apply to data to correctly load into Courier Health platform
- Validate that data in Courier Health matches expectations based on Customer systems
- Work with Client Solutions team to build out Customer Standard Operating Procedures in Courier Health Platform as Workflows
- Support technical conversations with Customers around things like enabling SSO, setting up API integrations, etc
- Contribute to product support and enhance existing support processes, including through troubleshooting and analysis of customer feedback
- Ad hoc customer data analysis
- Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and Engineering teams, and assist with functional acceptance testing
Our take
With speciality medicines now encompassing 93% of pharmaceutical companies’ drug approval and R&D pipelines, large biopharma companies struggle with the tech infrastructure to coordinate with stakeholders and customers. Courier Health alleviates this burden with its patient-based CRM platform, purpose-built for the biopharma industry.
Courier Health’s CRM platform helps companies coordinate with access, patient services and marketing teams through centralized management, data analytics and automated workflows. It ultimately acts as a way to merge all patient touchpoints into a centralized record system.
As the only patient-based CRM platform on the market at present, Courier Health differs from custom-built software that can become expensive and unwieldy. Its Series A funding is being funnelled into product development and hiring across engineering and sales.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jul 2024
$16.5m
SERIES A
Aug 2021
$4m
EARLY VC
Total funding: $20.5m
Company benefits
- Medical, dental, vision
- 401(k) match
- Unlimited PTO
- Paid parental leave
- Employee referral program
- Healthy lifestyle stipend
Company HQ
Civic Center, New York, NY
Leadership
Danny Sigurdson
(Co-Founder & CEO)Previously VP of Sales at ActionIQ, Director of Client Solutions at Applied Predictive Technologies and worked in Strategic Initiatives at Dayforce.
Jimmy Pomponio
(Co-Founder)Previously Head of Patient Services at REGENXBIO Inc, Vanda Pharmaceuticals and Researcher at the Walter Reed Army Institute of Research.
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