Forward Deployed Engineer, Cresta
AI Agent
+ Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- This position requires strong engineering skills, adaptability, and customer engagement
- If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you
- Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
- Experience: 3+ years of experience in software development, AI/ML engineering, or system integration
- Programming: Proficiency in Python and Golang, with the ability to write clean, efficient code
- AI/ML Knowledge: Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred
- AI Agent Concepts: Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred
- Cloud & DevOps: Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring)
- System Integration: Hands-on experience with integrating systems via APIs, webhooks, and data pipelines
- Analytical Skills: Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions
- Communication: Excellent communication and project management skills
- Customer Focus: A customer-centric approach paired with a proactive and solution-oriented mindset
What the job involves
- At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers
- We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable
- We are looking for a Forward Deployed Engineer (FDE) who is passionate about building and deploying AI agent solutions to solve real-world business problems
- In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform
- You’ll develop intelligent AI agents, integrate them seamlessly with external systems, and offer hands-on technical support to ensure successful deployments
- AI Agent Development: Develop, configure, and deploy AI agents using Cresta’s AI platform and tools
- System Integration: Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
- Performance Optimization: Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
- Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
- Demos & Iteration: Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives
- Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery
- Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage
- Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
University South, Palo Alto, CA
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