Workplace Experience Manager, Faire
$104-143k
Plus equity
More information about location
3-5 days a week in office
Online wholesale marketplace for retailers & brands
Open for applications
Online wholesale marketplace for retailers & brands
1001+ employees
Open for applications
$104-143k
Plus equity
More information about location
3-5 days a week in office
1001+ employees
Company mission
To empower brands and retailers to strengthen the unique character of local communities.
Role
Who you are
- 3-6 years of experience in Workplace, Facilities, Office Operations, Hospitality, or a related field
- Experience supporting the operations of a high-traffic office with multiple vendors
- Demonstrated experience managing vendors and owning a budget
- Comfortable providing basic IT troubleshooting and supporting AV systems
- Strong project management skills, including event execution
- Experience managing on-site staff or contractors preferred
- Highly organized, detail-oriented, and able to operate independently
- Clear communicator who works effectively across teams and with external partners
- Proficiency with Google Workspace, Slack, Jira, and related tools
- Bonus: experience working within a global workplace team
What the job involves
- The Workplace Experience Manager owns the day-to-day experience of Faire’s San Francisco office experience - ensuring the workplace is reliable, well-run, and reflective of Faire’s culture, so teams can do their best work
- You’ll lead the daily operations for the SF office: managing vendors and the workplace budget, overseeing an on-site Workplace Concierge, providing light-touch IT support, and designing meaningful moments - from everyday touches to signature events - that reinforce Faire’s culture and priorities
- This role blends hospitality with operational discipline and calls for both hands-on execution and systems thinking. You’ll partner closely with your leader on strategy, major budget tradeoffs, while owning how the office actually runs day-to-day
- This role reports to the Sr. Manager, Global Workplace Experience, and requires full-time presence in our San Francisco office five days per week
- Own daily operations of the San Francisco office, ensuring the space is safe, clean, organized, and fully functional
- Serve as the primary liaison to building management for facilities and maintenance; on-site point of contact for repairs, improvements, and vendor access
- Manage and direct the on-site Workplace Concierge and Mailroom Lead, setting clear priorities and service standards
- Maintain office documentation and operational playbooks aligned with global standards
- Monitor and respond to workplace-related requests (Jira, Slack, email) with urgency and follow-through
- Manage all workplace vendors (janitorial, porter, catered lunch & pantry program, plant services, mailroom, etc.), holding partners accountable to defined quality and service expectations
- Own the San Francisco workplace budget, tracking budget vs. actuals and ensuring spend aligns with strategic priorities
- Make thoughtful trade-offs to remain within budget while maintaining experience standards
- Partner with Procurement and global Workplace leadership to drive consistency, efficiency, and smart cost management
- Plan and execute quarterly signature events and customer visits in San Francisco, including community give-back days, team onsites, and more
- Lead the planning & execution of the annual end-of-year celebration
- Create inclusive, well-executed experiences that strengthen connection and reinforce culture
- In partnership with the Employee Experience and People Ops teams, coordinate the first-day experience for new hires
- Provide first-line support for basic technical issues (equipment restarts, room troubleshooting, meeting setup)
- Support company-wide meetings and high-visibility events from a technical standpoint
- Triage and respond to Jira tickets, escalating when necessary
- Ensure conference rooms and shared technology are reliable and meeting-ready
Our take
Faire is helping retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects over 500,000 retailers globally to hundreds of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
109% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare: Including Health, Dental, Vision and Disability for all our locations.
- Time off: Paid time off, holidays and company-wide "Faire Fundays".
- Parental leave: Generous parental and family leave, as well as fertility support benefits.
- Productivity support: Monthly stipends to help cover work from home connectivity needs.
- Annual learning grant: For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning.
- Thoughtfully designed spaces: All of our offices have been designed with local in mind – from our architects to our coffee blends.
- Fitness and well-being benefits: Including monthly credit towards your wellness-related programmes.
- Mental health benefits: Including free access to Modern Health therapists and resources.
- Charitable matching: Faire will match up to £250 of your charity donations, every year.
- Career planning: Whether you want to grow as a leader, hone your craft or explore a new discipline, our career framework allows space for you to explore.
Company HQ
Mission District, San Francisco, CA
Leadership
Max Rhodes
(Co-Founder & CEO)Previously an Advisor at Blunt Umbrellas and a Director of Consumer Product at Square.
Marcelo Cortes
(Co-Founder & Chief Architect)Previously a Senior Software Engineer at Google. Prior to that, they co-founded FreePoint Inc.
Jeff Kolovson
(Co-Founder & COO)Previously an Operations Lead at Square. Prior to that, they were a Business Analyst for McKinsey and Co.
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