Customer Support Specialist, Tint

• This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion
• 3+ years of customer support experience
• 1+ years supporting the insurance industry
• Excellent verbal and written communication skills
• Proven phone contact handling and active listening skills
• Strong analytical and problem-solving skills

Desirable

• As one of Tint’s first Customer Support hires, you will have the unique opportunity to be a founding member of the Customer Support function at a company that values Customers First: We start with the point of view of the customer in everything we do. When in doubt, we do what is best for them
• Provide customers with accurate, valid, and complete information
• Respond to, route, and resolve customer inquiries in a friendly, prompt, and professional manner, properly documenting all customer interactions in the CRM
• Escalate issues to the appropriate internal teams for further investigation and resolution
• Collect feedback from customers and file feature/bug tickets on customer’s behalf for product and engineering teams to consider
• Follow up with customers to ensure their issues are resolved and gather feedback on their experience
• Advocate for the customer by providing insights and feedback to internal teams to enhance the customer experience
• Maintain a thorough understanding of company products, services, and policies to provide accurate information to customers
• Identify anomalies/new issues arising from the product and proactively flag them to the right team
• Work with the operations team to ensure that our customer service tools (phone, email, web portal) are kept up to date
• Assist in the development and implementation of customer service policies and procedures
• The schedule is 9a - 5p PT, Monday - Friday