Director of Strategic Accounts, HackerRank

• A hands-on leader who is equally effective at coaching others and modeling what excellence looks like in the field
• Bring 5+ years in Enterprise or Strategic Account Management (SaaS preferred) with a proven record of renewals, expansions, and retention across complex, Fortune 500 accounts, plus 3+ years leading and developing high-performing teams of 3-5 Enterprise Account Managers
• Bay Area–based, with the flexibility to join customers and teams onsite and travel as needed (~25–40%)
• Strategic and adaptable, with a sharp awareness of market dynamics, customer needs, and competitive signals to adjust priorities quickly
• Strong blend of business acumen and operational discipline -- from structuring renewals and negotiating expansions to running forecasts, deal reviews, and maintaining pipeline rigor
• Comfortable engaging C-level stakeholders across HR, Talent, and Engineering functions
• Deep focus on talent management -- hiring, onboarding, and coaching CAMs through structured 1:1s and development plans that raise performance and shorten ramp time
• You will thrive in this role if:
• See yourself as a captain, guiding strategy and execution while creating clarity in fast-moving environments
• Value craft, speed, and impact- shipping faster than most think possible without compromising quality
• Operate as a trusted advisor to customers and internal partners alike, turning relationships into long-term growth

Desirable

• We’re hiring a Director of Strategic Accounts to lead a team of top-performing Customer Account Managers who drive renewal, adoption, and expansion across our largest enterprise customers
• This is a frontline leadership role for someone who can lead from the front - shaping account strategies, coaching talent, and rolling up their sleeves to ensure successful outcomes with customers
• You’ll partner closely with leaders across Sales, Product, and Marketing to deliver measurable business impact and make HackerRank the standard in skills-based hiring
• Lead, coach, and develop a high-performing team of Strategic Customer Account Managers
• Define and execute account coverage and expansion strategies, ensuring predictable growth and strong retention
• Maintain full functional knowledge of HackerRank products, services, and competitive landscape
• Partner with cross-functional teams to unlock customer value - driving adoption, renewals, and multi-product expansions
• Remain hands-on with your teams’ accounts: often leading QBRs, negotiating renewals/expansions, and attending customer meetings in person
• Build a culture of operational excellence with disciplined forecasting, pipeline hygiene, and rigorous execution cadences
• Collaborate with Product, Marketing, and Services to translate customer insights into GTM and product priorities