Content Writer & Strategist, Snoop
+ Discretionary annual bonus
Bank account merging app for easy money management
Job no longer available
Bank account merging app for easy money management
21-100 employees
Job no longer available
+ Discretionary annual bonus
21-100 employees
Company mission
To help everyone spend, save and live smarter.
Role
Who you are
- Ability to understand and interpret business strategies and initiatives and translate complex messaging to clear and compelling content always with the audience in mind
- Able to develop creative concepts before producing treatments using message framework and content calendar
- Able to come up with strong, fresh ideas that have traction, sometimes under tight timeframes
- Able to come up with creative concepts that can be successfully delivered through multi-channel formats
- Confidence in bringing a fresh perspective to the table to ensure communications are delivered in the right way
- Strong communication intrapersonal skills that build strong, collaborative relationships with stakeholders at all levels, with ability to influence and challenge constructively
- Confidence in presenting work to stakeholder and facilitating discussion to build ideas, assimilate feedback and develop work to high quality output
- High attention to detail to ensure accurate and quality of content. Zero tolerance for errors
- Ability to perform under pressure and meet tight deadlines
- Strong analytical skills to measure and improve performance
- Excellent organisational skills to manage and coordinate detailed creative communications plans
- Embrace and proactively respond to change with a willingness to learn new skills
- Previous experience as a content producer working within a communications, marketing, social media or similar environment
- Demonstrates solid understanding of FCA Compliance around content creation and customer service support
- Excellent creativity and attention to detail in written communication skills that ensure key messages are clear, easy to understand, grammatically correct and presented in an accessible and engaging way
- Ability to produce and present compelling presentations and reports
- Microsoft Excel, Word, PowerPoint and Outlook
- Excellent analytical skills
What the job involves
- This role is critical in producing high-quality, engaging and effective copy for Snoop content campaigns
- It takes the lead on fostering meaningful customer relationships, driving engagement, and enhancing customer satisfaction though our communications strategy
- The role does this through production of copy, key messaging, storytelling and creative to drive engagement and advocacy around the app
- This role ensures that customers receive personalized, relevant, and timely communications, elevating their experience within the Snoop platform
- The role involves leading the planning, execution, and continuous improvement of CRM campaigns across multiple channels, including email, in-app notifications and SMS
- Collaboration with cross-functional teams, including marketing, product development, customer support, and the commercial team ensures a cohesive approach to customer relationship management
- Strong analytical skills are necessary for tracking and measuring the effectiveness of CRM initiatives, providing actionable insights for strategy refinement
- A deep understanding of the personal finance landscape and consumer behaviour is required
- Creates high-quality content within the app and for out of app campaigns
- Leads the planning and delivery of engagement campaigns
- Provides creative and copy/content support for all campaigns and content
- Leads the strategy on the creative ways to engage audiences in content and campaigns
- Makes sure customers are at the heart of everything we do, and our actions enhance our customer relationships
- Manages relationships and expectations with internal stakeholders, aligning priorities, keeping them informed as appropriate
- Leads production of image library with compliant images, liaising with the creative team as appropriate
- Develops and maintains a repository for all suitable and reusable brand assets
- Own the planning and delivery of projects from initial brief through to measurement
- Using analytics tools to tracking and report on campaign performance
- Make improvements based on measurable objectives, data and colleague feedback
- Supports the content team in keeping content up to date and accurate
- Adheres to the FCA Conduct rules
Application process
- Up to 30minute telephone call with a member of the Talent Acquisition team
- Up to 60 mins with the hiring team – Task based interview
- Final interview with the team up to 60 mins – Cultural fit interview
- Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process
Salary benchmarks
Our take
Snoop, a money-saving app, addresses a common financial challenge faced by consumers - the difficulty in identifying and optimising their spending. Utilising Open Banking technology, Snoop connects to users' bank accounts and credit cards. by analysing transaction data, the app identifies potential money-saving opportunities. Launched in 2020, Snoop has gained significant traction with over 1.2 million installations of its app, showcasing a growing demand for personalized financial management solutions.
Recently acquired by Vanquis Banking Group, Snoop is poised for substantial growth, leveraging the scale provided by Vanquis Bank's 1.7 million customers and gaining access to fresh capital. This strategic move aligns with Snoop's goal of expanding its reach and enhancing its financial offerings. Moreover, the recent partnership with data analytics company Starcount highlights Snooop's commitment to innovation. The introduction of SpendMapper, a self-service business intelligence dashboard, demonstrates Snoop's dedication to empowering businesses with valuable insights derived from £100 billion of consumer spending data.
Looking ahead, the acquisition by Vanquis Banking Group and the partnership with Starcount set a promising trajectory for Snoop. The access to a larger customer base, coupled with enhanced analytical capabilities, positions the company for continued success in the competitive fintech landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jul 2021
$20.1m
SERIES A
Oct 2020
$7.7m
SEED
Total funding: $32m
Company HQ
Norwich, UK
Leadership
John Natalizia
(Co-Founder & CEO)Previously Strategic Integration & Change Management Executive at Bank of America Merrill Lynch for 5 years and Executive Auditor at KPMG Audit for 5 years.
Jayne-Anne Gadhia
(Co-Founder)Previously CEO of Virgin Money for 10 years and Retail Managing Director at RBS for 6 years.
Paul Lloyd
(Co-Founder & CMO)Previously Marketing Director at Virgin Money for 11 years and Head of Marketing at Virgin for 4 years.
Ken Donald
(Co-Founder & COO)Worked for 7 years at Royal Bank of Scotland, holding various positions such as Finance Graduate - Group Strategy & Corporate Finance and Associate - UK Coverage, Financial Institutions Group, and RBS Markets.
Scott Mowbray
(Co-Founder & CCO)Worked for 15 years at Virgin Money, holding various positions such as Director of External Communications for 4 years and Head of Media Relations and External Affairs for 4 years.
Ross Logan
(Co-Founder)Previously worked as a Consultant at EY for 2 years and as Head of Strategic Development at Virgin Money for 1 year.
Cara Norton
(Co-Founder & CCO)Previously worked for 16 years at Virgin Money, holding various positions such as Assistant Commercial Manager, Proposition Delivery Manager - Credit Cards and Head Of Customer Support - Virgin Money Digital Bank.
Jem Walters
(Co-Founder & CTO)Previously worked for 15 years at Virgin Money, holding various positions such as Head of Systems Development for 4 years and Head of Enterprise Architecture for 1 year.
Paul Kerridge
(Co-Founder)Previously worked for 15 years at Virgin Money, holding various positions such as Programme Manager for 2 years and Lead Business Architect for 4 years.
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