Implementation Specialist, Guesty

• Proficiency in English + second language business level (Spanish, French, Italian)
• Technical background - understanding SaaS product
• Self-managed person, customer and business-oriented
• Good understanding of the current and future business goals
• Knowledge of MS Office mainly for reporting and documentation
• Experienced with CRM systems (previous work with Hubspot is a plus)
• Being organized with daily records
• Mid- Senior

Desirable

• We are seeking a CS Implementation Specialist to join our team!
• The Customer Success & Implementation Specialist will be responsible for guiding and educating new clients, helping solve technical problems, ensuring hassle-free adoption of Rentals United products, and providing commercial and revenue advisory to take the most advantage of Rentals United features, products, and services:
• Assisting customers with implementation of Rentals United product and services
• Giving users detailed account directions
• Recording and solving customer problems and queries
• Understand customer business
• Enable connection to the different OTAs
• Provide advisory on OTAs, services and products
• Reading reports and providing simple recommendations in how to improve ROI and expand OTA visibility
• Provide full information and access to new features , add-ons offered by RU
• Develop and maintain collaborative relationships with key clients
• Establish and maintain active and constructive relationships with other teams in the organization to achieve better results
• Take feedback from customers and share it with support teams
• Work with different CRM systems (Data Studio & Hubspot) and organize the daily records in order to keep the track of the full management cycle