Implementation Specialist, Guesty
Rentals United
Property management software for short-term rentals
Job no longer available
Property management software for short-term rentals
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make the jobs of property management companies easier.
Role
Who you are
- Proficiency in English + second language business level (Spanish, French, Italian)
- Technical background - understanding SaaS product
- Self-managed person, customer and business-oriented
- Good understanding of the current and future business goals
- Knowledge of MS Office mainly for reporting and documentation
- Experienced with CRM systems (previous work with Hubspot is a plus)
- Being organized with daily records
- Mid- Senior
Desirable
- +2 years knowledge of selling SaaS solutions, doing account/support with B2B/B2C clients and selling e-commerce solutions will always be helpful
- Understanding of Vacation Rental Business, Property Management Software, Vacation Rental Sites, or Online Travel agencies
What the job involves
- We are seeking a CS Implementation Specialist to join our team!
- The Customer Success & Implementation Specialist will be responsible for guiding and educating new clients, helping solve technical problems, ensuring hassle-free adoption of Rentals United products, and providing commercial and revenue advisory to take the most advantage of Rentals United features, products, and services:
- Assisting customers with implementation of Rentals United product and services
- Giving users detailed account directions
- Recording and solving customer problems and queries
- Understand customer business
- Enable connection to the different OTAs
- Provide advisory on OTAs, services and products
- Reading reports and providing simple recommendations in how to improve ROI and expand OTA visibility
- Provide full information and access to new features , add-ons offered by RU
- Develop and maintain collaborative relationships with key clients
- Establish and maintain active and constructive relationships with other teams in the organization to achieve better results
- Take feedback from customers and share it with support teams
- Work with different CRM systems (Data Studio & Hubspot) and organize the daily records in order to keep the track of the full management cycle
Our take
The short-term rental economy has gone from strength to strength since the revolutionary introduction of Airbnb into the industry. Now startups are competing to iron out the kinks in vacation and rental experiences for both landlords and tenants.
Guesty is doing this through building the Salesforce for property management. By focusing on the operational hiccups of running a short-term rental property - and there are many - Guesty has built up a loyal customer base who are grateful for the software which unlocks time and money.
The company is now investing in growth and technology while extending its marketplace of third-party integrations. It is also continuing to build out its machine learning capabilities which augments many of its products, triaging guest messages for example.
The startup is also starting to develop products for other types of property, including multi-unit listings and “aparthotels.” Guesty must continue to deliver a quality service for these new types of customers who will bring with them higher expectations than casual hosts.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$130m
SERIES F
Aug 2022
$170m
SERIES E
Total funding: $410.2m
Company HQ
Covina, CA
Leadership
Amiad Soto
(CEO)Industrial Engineering graduate from Tel Aviv University. Guesty arose from their time struggling as an AirBnb host.
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