Director of Solutions Engineering, Spotme
More information about location
Event marketing platform
Open for applications
Event marketing platform
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To help customers create better relationships by delighting event attendees at scale.
Role
Who you are
- Technical expertise & adaptability: You quickly get complex technical concepts with event platforms, CRMs, MAPs and DXPs and translate them into clear explanations for non-technical stakeholders. You are comfortable diving into new technologies and platforms to understand integration points. You can anticipate technical challenges and proactively develop solutions before they become obstacles
- Solution design & consultative selling: You are skilled at guiding technical discussions to uncover the true requirements behind feature requests. You balance customer wishes against platform capabilities to set realistic expectations while maintaining excitement. You can play "business analyst" to go deep into customer workflows and show how this will work with our product
- Communication & relationship building: you adapt your communication style based on your audience. You transform complex technical concepts into clear value propositions aligned with business outcomes. You build rapport quickly and establish credibility with both technical and non-technical decision makers. You work well with sales
- Execution & resourcefulness: you are proactive and self-directed, requiring minimal supervision to deliver high-quality work, in details. You manage multiple concurrent opportunities without dropping details. You are comfortable with ambiguity and can make progress even when requirements are not fully defined. You are resilient under pressure and can handle objections professionally during live demos and presentations
What the job involves
- In your first month:
- Become fluent in our market by immersing yourself in our product ecosystem, spending time with our sales, product, implementation and services teams, and getting certified on our SpotMe Academy
- Get access and basic understanding of ecosystem platforms including Veeva CRM, Veeva Vault, Salesforce CRM, Salesforce Marketing Cloud and PowerBI
- Shadow 15+ sales calls to understand common customer pain points and objections
- Develop a strong understanding of our technical architecture, integration capabilities, and security model, to the point you can describe from scratch, without supporting documentation
- Create your first tailored demo showcasing our platform value for a specific use case including Backstage, CRM and MAP, and run it solo with our AE+customer
- In your first 3 months:
- Lead 15+ technical deep sessions with prospects, identifying their specific use cases and technical requirements with minimal support/direction during sessions
- Independently handle technical objections during sales calls with minimal support
- Process intake documents from customers, lead architecture calls and co-create objectives & specifications document with AEs for customer validation
- Create 3+ reusable demo assets that showcase our integration capabilities with common CRM and marketing automation platforms
- Build and run a complex demo scenario involving SpotMe Backstage, SpotMe Data Platform, CRM, MAP and DXP/portal
- Identify the 5 most common demo patterns and create a requirement list for each demo
- In your first 6 months:
- Participated to 3 onsite deep dive workshops with customers
- Contribute to product roadmap discussions with insights from customer technical requirements
- Contributed to $1.2 ARR of new/expansion opportunities win
Our take
SpotMe is a B2B event marketing platform that enables users to create branded and personalized event apps whilst being provided with the tools to build positive customer relationships.
SpotMe’s services are trusted by many Fortune 500 companies, including RedHat, L’Oreal, Pfizer and Daimler, and now boasts over 10M users. The virtual event platforms market is predicted to surge by $17B by the end of 2028, and SpotMe is well positioned to capitalize on this growth as its app marketplace offers numerous integrations with other platforms supporting this space.
With over twenty years in business, SpotMe continues to grow its offerings to ensure it maintains its leading market position. It has formed partnerships with the likes of Ai-Media and Adobe to offer automatic captioning and improved management tools. And its recent acquisition by Swiss Post will allow the company to tap into its parent's tech stack and network in its key market areas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company benefits
- Work from anywhere - In addition to a MacBook, the remote new joiners receive a budget to set up their own workspace
- Inclusive culture - Our culture is an environment that encourages and celebrates diverse perspectives
- Accommodating Vacation (PTO) - Our people have a minimum of 25 days’ time off to use however they want. We also have additional time off for important events like getting married or moving apartments
- Parental Leave - New moms and dads deserve time to recover, bond, and care for their new family members
- Health and retirement - Our package help employees to maintain health and wellbeing
- Mental health and support - Life can be complicated. Therefore, our extensive Employee Assistance Program offers support for mental, financial, physical, and emotional wellbeing, 24/7, 365 days a year
- Company gatherings - Employees are invited to quarterly 3-day meetings that bring together all colleagues
Company HQ
Goose Island, Chicago, IL
Leadership
Pierre Metrailler
(CEO)Joined SpotMe in 2001 as a Software Engineer before working their way through the ranks and becoming CEO in 2016.
Daphné Rapin
(CFO)Joined SpotMe in 2014 as CFO. Previously worked at Mazars, and a number of Tax, Accounting, and Financial Consulting firms in the Geneva area.
Julien Canet
(COO)Joined SpotMe in 2021 at interim CFO before becoming COO in 2022. Previously they worked at Bottomline Technologies as CFO/HRD & Legal/Compliance.
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