Senior Product Manager, Tourlane
Consumer Facing
Offers stock options
2-3 days a week in office
Tailor-made travel experiences
Job no longer available
Tailor-made travel experiences
501-1000 employees
Job no longer available
Offers stock options
2-3 days a week in office
501-1000 employees
Company mission
To become the leading tour provider for customized multi-day trips.
Role
Who you are
- 5+ years of experience in product management with a focus on B2C products and a proven track record of managing all aspects of a successful product throughout its lifecycle
- Previous experience with optimizing conversion rates and growth funnels
- Strong project management skills as well as the ability to work in a fast-paced environment
- Problem-solving mindset with a passion to crunch numbers
- Excellent English communication skills, both verbally and written (German is a plus)
What the job involves
- Develop and implement strategies for the effective management of our B2C communication channels (email, SMS, WhatsApp, Live Chat) together with the CRM team
- Collaborate closely with the CRM team to optimize our customer communication journeys
- Work in tandem with the sales department to plan and execute releases that enhance the customer journey especially in the top funnel
- Define the future path to grow our customer account and related customer user flows to a valuable product that supports our customers along their journey and that drives efficiency gains for our internal processes
- Collect and analyze feedback from customers, stakeholders and other teams to identify opportunities for improvements and to shape requirements, features and end products
- Define growth goals and metrics through data analysis and user research
- Monitor industry trends and competitor activities to keep the product development ahead of the curve
- Coordinate with the technical team to ensure smooth functioning and continuous improvement of the digital platforms
Our take
In-person travel agents have been hit hard in recent years, meaning many people are losing out on top-tier service when it comes to planning their vacations. Tourlane solves this problem by offering customers the full travel agent experience online.
The company plans and books multi-day trips for individuals and small groups, and has maintained a laser-sharp focus on customer-centric service. This approach has worked well for the company, which is now backed by a number of high-profile entrepreneurs within the travel industry, including the founders of Trivago and Airbnb. The funding and credibility these backers have provided have allowed Tourlane to invest heavily in its technology, ensuring customers have more flexibility in their travel arrangements.
Since receiving substantial Series D funding in 2024, the company has remained steadfast on its course. Its focus now is on expanding into new markets and enhancing its AI technology as it navigates the evolving landscape of its industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
78% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2024
$26.5m
SERIES D
Nov 2020
$20m
SERIES C
Total funding: $127.5m
Company benefits
- Inclusive environment: bring your whole self!
- Learning & development
- Multiple offerings for mental health wellbeing
- Flexibility to work remotely from almost any country
- Hybrid working model and office in the heart of Berlin
- Fresh fruits, muesli & drinks in the office
- We love having dogs in the office
Company HQ
Kreuzberg, Berlin, BE
Leadership
Julian Weselek
(Founder & CEO)Previously worked as Senior Global Venture Development at Rocket Internet SE.
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