QA Associate Manager, Hinge Health

Growth Marketing Operations

$112-168k

SQL
JavaScript
Python
Looker
Google Sheets
Salesforce
Mode Analytics
Postman
Braze
Insomnia
Mid and Senior level
San Francisco Bay Area

3 days a week in office

Hinge Health

Digital clinic for joint and muscle pain

Open for applications

Hinge Health

Digital clinic for joint and muscle pain

1001+ employees

HealthcareB2CB2BPersonal healthEnterpriseWellbeing

Open for applications

$112-168k

SQL
JavaScript
Python
Looker
Google Sheets
Salesforce
Mode Analytics
Postman
Braze
Insomnia
Mid and Senior level
San Francisco Bay Area

3 days a week in office

1001+ employees

HealthcareB2CB2BPersonal healthEnterpriseWellbeing

Company mission

To improve the lives of people suffering from chronic conditions, starting with musculoskeletal conditions like back and joint pain.

Role

Who you are

  • Bachelor's degree in Computer Science, Computer Engineering or related field of study
  • 3+ years of experience in QA, marketing operations, or CRM platform testing
  • 3+ years of hands-on experience with marketing automation platforms (e.g., Iterable, Braze, Salesforce Marketing Cloud)
  • 3+ years of having a strong understanding of email, SMS, push, and in-app messaging campaigns
  • Familiarity with segmentation logic, audience targeting, and personalization strategies
  • Ability to analyze campaign performance data using Google Sheets, Looker, or Mode Analytics
  • Excellent debugging and troubleshooting skills, particularly in diagnosing segmentation and campaign execution issues
  • Experience working cross functionally with marketing, CRM, and analytics teams

Desirable

  • Basic SQL skills to analyze campaign data and investigate segmentation issues
  • Experience using Postman, Insomnia, or similar API testing tools for troubleshooting integrations
  • Familiarity with QA automation tools or scripting languages (Python or JavaScript) for efficiency improvements
  • Understanding of direct mail QA processes and print vendor integrations
  • Knowledge of email deliverability best practices, sender reputation management, and campaign performance monitoring
  • Experience in fast-paced, agile marketing environments with rapid iteration cycles

What the job involves

  • We are seeking a QA Associate Manager to join our Growth Marketing Operations (GROMO) team. This role is ideal for someone with a strong background in marketing campaign testing and quality assurance, with expertise in audience segmentation, personalization logic, and campaign execution validation
  • The primary focus will be on testing, diagnosing, and optimizing marketing campaigns across multiple channels, including email, SMS, push, and in-app messaging. You will work closely with marketing, CRM, and data teams to ensure flawless campaign execution and identify potential issues before launch
  • Develop and execute comprehensive test plans for marketing campaigns and audience segmentation logic
  • Validate dynamic content, personalization rules, event triggers, and data accuracy before deployment
  • Identify, document, and track issues related to segmentation mismatches, automation logic, and campaign execution failures
  • Investigate live campaign issues using platform logs, segmentation reports, and campaign performance data
  • Collaborate with marketing operations, CRM, and data teams to troubleshoot campaign execution errors
  • Validate webhook integrations, API connections, and cross-channel marketing triggers, as needed
  • Ensure audience segmentation accuracy and data integrity before deployment
  • Use SQL or marketing analytics tools to verify segmentation logic and troubleshoot discrepancies
  • Validate tracking parameters (UTMs, attribution tags) to ensure correct campaign performance reporting
  • Develop QA checklists, testing procedures, and best practices for marketing campaign validation
  • Document troubleshooting steps and campaign QA methodologies to improve team efficiency
  • Provide recommendations to enhance workflow efficiency, audience segmentation, and testing approaches

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Insights

Top investors

64% employee growth in 12 months

Company

Company benefits

  • Comprehensive medical, dental, and vision coverage
  • We offer help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live
  • Manage your own learning and development budget
  • Mental health and lifestyle stipends to cover your favorite wellness services, workout classes, gym subscriptions, and work-from-home equipment
  • Flexible vacation and paid time off

Funding (last 2 of 7 rounds)

Oct 2021

$400m

SERIES E

Jan 2021

$300m

SERIES D

Total funding: $825.8m

Our take

Musculoskeletal (MSK) conditions are prime concerns for individuals and employers. In fact, 1 in 2 Americans experience some form of back and joint pain. Hinge Health has created a platform that brings treatment providers and patients together in order to prevent, treat and rehabilitate a variety of MSK conditions.

MSK spending has nearly doubled from $10 billion to almost $20 billion over the last 10 years. Analysis by Hinge Health indicates that MSK is an employer's highest medical claim expense. Despite this, patient results have not improved, which has led to a reported 70% of employers looking to adopt a digital MSK solution.

This wealth of opportunity has led to Hinge Health providing digital MSK clinics for employees at 1000+ companies, including Salesforce, US Foods and Boeing. With a valuation of over $6 billion, the company stands as one of the most valuable startups in digital health, and will be pursuing profitability as it prepares for a possible IPO.

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Kirsty

Company Specialist at Welcome to the Jungle