Customer Success Specialist, Flywheel Digital
CA$60-70k
3+ days a week in office
Simplified digital commerce solutions
Be an early applicant
Simplified digital commerce solutions
1001+ employees
Be an early applicant
CA$60-70k
3+ days a week in office
1001+ employees
Company mission
To redefine a future where all businesses can seamlessly navigate the rapid change of digital commerce and drive growth.
Role
Who you are
- Experience in digital sales or media (brand, retailer, SaaS or agency side preferred)
- Mastery of Excel including pivot tables and advanced formulas
- Comfortable analyzing dashboards and extracting insights from data
- Detail-oriented with strong project management and organizational skills
- Solution-oriented mindset that thrives in ambiguity
- Excellent communication and interpersonal skills with strong presentation abilities
- Collaborative team player with genuine ownership and accountability
- Innovative, scrappy, and independent thinker
- Bias for action with willingness to roll up sleeves and go the extra mile
- Ability to work effectively within tight deadlines while maintaining quality
What the job involves
- Perpetua, from Flywheel is looking for a Client Success Specialist in a unique opportunity to build well-rounded expertise across customer success, SaaS, and advertising capabilities. This role combines strategic customer enablement with hands-on commerce execution, enabling career development and growth within a dynamic environment
- You'll work with Sponsored and DSP clients, supporting them in optimizing their digital commerce strategies while building your own multifaceted skillset
- Own customer onboarding journeys and provide strategic recommendations via virtual meetings and in-app guidance to drive product adoption
- Respond to customer queries via email and Intercom with tailored guidance and expertise
- Design and maintain internal knowledge databases, training materials, and Help Centre articles
- Manage advertising campaigns including keyword/targeting selection, budgeting, audience curation, and reporting
- Analyze seasonal trends (ie. Tentpole events) and customer metrics (ie. Market share, rank, etc.) to inform client strategies
- Extract insights from reporting dashboards and spreadsheets to drive data-backed recommendations
- Identify and implement process improvements to increase operational efficiency
Application process
- Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call
- Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be
Our take
Flywheel is a digital commerce solution company that provides tools for retail commerce ops, media execution and market intelligence. Its real-time insights and decision making is aimed at boosting eCommerce sales, helping companies grow faster, smarter and more efficiently.
Founded in 2014, Flywheel amalgamated a number of digital commerce tools into a proprietary cloud platform that manages tens of billions in product sales and billions in advertising spend every year. It serves over 4500 brands internationally, a sure sign that it has solidified a presence in the space.
In 2023, New York-based Omnicom Group acquired Flywheel for $835 million. The company will continue to operate under its own name, but now as a "Practice Area" within Omnicom. Flywheel’s products will be connected to Omnicom’s audience and behavioural data, elevating both companies' analytics and insights power.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive medical coverage
- Paid vacation and holidays
- Country-specific savings and benefits plans
Company HQ
Locust Point, Baltimore, MD
Leadership
Patrick G Miller
(Co-Founder)Previously Co-President at Ascential, Vice President at Compass Marketing, Director of Community at Chesapeake Bay Foundation and an Operations Director at Petrie Ross Ventures.
James DiPaula
(Co-Founder)Previously Executive Vice President at Compass Marketing, COO at Petrie Ross Ventures and Chief of Staff for Governor Robert L. Ehrlich, Jr of Maryland.
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