Senior Product Manager, AirHelp
AirHelp+ Subscription
2 days a week in office
Claims management company for flight disruptions
Be an early applicant
Claims management company for flight disruptions
201-500 employees
Be an early applicant
2 days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- 4–5 years of hands-on product management experience in launching and improving new products or features in a B2C digital, subscription, or e-commerce environment—owning customer-facing products from discovery to delivery
- Proven track record of driving business impact, with strong commercial thinking and a bias toward rapid experimentation and iteration
- Experience designing and scaling retention strategies, reducing churn, and shaping compelling value propositions that connect with user needs
- Fluency in product analytics and experimentation tools (e.g., Amplitude, Mixpanel, SQL, A/B testing platforms) and a deep love for turning insights into action. Able to combine qualitative insights with quantitative data to make informed decisions
- Customer-oriented, always curious to learn about the user needs and motives behind their decisions
- Strong cross-functional communication skills, with the ability to align stakeholders, influence decisions, and rally teams around product outcomes
What the job involves
- We’re looking for a Senior Product Manager to lead the evolution of AirHelp+, our premium subscription offering.
- You'll take full ownership of strategy, roadmap, and execution - working across teams to improve retention, expand value, and deliver a seamless experience to travelers who need us most
- Shape the Strategy
- Own and evolve the AirHelp+ product vision and roadmap in line with company goals
- Prioritize bold bets and quick wins based on user needs and data
- Define and refine KPIs to measure what matters—then move the needle
- Deeply Know the User
- Conduct interviews, usability tests, and behavioral analysis to uncover real pain points
- Translate insights into product ideas that excite, retain, and convert
- Champion the customer voice in every decision
- Ship and Scale
- Partner with design, engineering, and marketing to bring features from idea to impact
- Write crisp product briefs and stories that inspire teams and keep focus
- Manage the backlog, ruthlessly prioritize, and keep momentum high
- Build for Growth
- Continuously improve our subscription’s value proposition
- Test and launch initiatives to reduce churn and drive engagement
- Explore new benefit extensions and opportunities for monetization
- Collaborate Across the Business
- Work closely with Marketing, Sales, Customer Support, Legal, and Finance to ensure alignment and transparency
- Keep stakeholders engaged and informed without creating noise
- Make Decisions with Confidence
- Use data to validate hypotheses and measure outcomes
- Build dashboards, share learnings, and help the team learn fast and improve faster
- What you’ll deliver in the first 12 months:
- Define and execute the growth strategy for AirHelp+, targeting a 20% increase in revenue year-over-year
- Ship a new onboarding and benefit messaging flow that increased activation by 20%
- Launch at least one high-impact service that increases engaged subscribers by 20%
- Deliver a set of improvements increasing the renewal rate of AirHelp+ subscription by 10%
- Increase AirHelp+ subscriber adoption of the mobile application by at least half of the users
- Drive adoption of the mobile app among AirHelp+ subscribers, aiming for at least 50% active usage
- Reporting To: Monika Laskowska-Kac
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16 million people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding from the likes of ABRY Partners, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2016
$12m
SERIES A
Mar 2014
$0.3m
SEED
Total funding: $12.3m
Company benefits
- Internal training programs and knowledge-sharing events
- Personalized progression plan
- Language classes
- Mindfulness platform
- Lunch subsidy
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
- Health benefits
- MacBook Air
- Unlimited, free use of AirHelp's services
- Work from anywhere for 2 weeks a year
- Team days
- Events and parties
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
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