Revenue Enablement Program Manager, Komodo Health

• 3+ years of progressive experience in Sales Enablement with a strong focus on Customer Success/Retention enablement in a high-growth SaaS or technology environment
• Demonstrated success in designing, developing, and executing enablement programs that have directly improved customer retention metrics (e.g., reduced churn, increased renewals, driven expansion)
• Proven ability to identify knowledge/skill gaps and build targeted curriculum to address them
• Proficiency with Articulate Rise, Storyline, and Camtasia for content creation
• Experience using interactive tools like Slido in training delivery
• Strong working knowledge of CRM platforms, particularly Salesforce
• Awareness and practical experience with Sales/CSM platforms like Highspot and Gainsight
• Familiarity with sales methodologies such as MEDDICC and their application in a customer success context
• Exceptional communication, presentation, and facilitation skills, with the ability to influence and build strong relationships with stakeholders at all levels, from individual contributors to executive leadership
• Analytical mindset with a data-driven approach to program design and measurement
• Strategic thinker who can translate business objectives into actionable enablement plans
• Proactive, problem-solver with a strong ability to navigate ambiguity and drive change
• Passion for coaching, empowering teams, and fostering a culture of continuous learning and improvement

Desirable

• The Revenue Enablement team at Komodo Health drives productivity and effectiveness across our go-to-market (GTM) functions
• We develop tools, content, and training programs to improve seller performance and readiness
• By working cross-functionally with Marketing, Product, and Revenue Operations, we equip our field teams with the resources and processes to accelerate time to value and improve customer engagement
• We're seeking an experienced retention-focused Sales Enablement Program Manager to champion the growth of our Customer Retention team
• You will lead all aspects of their enablement, including training, ongoing development (everboarding), and methodology coaching
• This role involves collaborating directly with Customer Retention leadership to build and deliver programs that boost team effectiveness and drive measurable productivity
• Looking back on your first 12 months at Komodo Health, you will have…
• Elevated our Customer Retention "Sales" Acumen: You will have designed and launched a comprehensive enablement curriculum specifically tailored to teach our Account Managers and Customer Enablement Managers advanced "sales" techniques, enabling them to confidently drive renewals, identify cross-sell opportunities, and expand existing accounts
• Strategic Partnership with Customer Retention Leadership: You will have established yourself as a trusted advisor to Customer Retention leaders, proactively identifying knowledge and process gaps and building an enablement strategy that directly addresses their team's needs and contributes to measurable business outcomes
• Optimized Learning & Technology Adoption: You will have developed and executed a strategy for leveraging our enablement tech stack (including Highspot, Salesforce, Gainsight, and content creation tools like Articulate Rise, Storyline, Camtasia, Slido), ensuring our Customer Retention teams are proficient and effective in using them to achieve their goals
• Lead Customer Retention Enablement Strategy: Develop, own, and execute a comprehensive enablement strategy specifically for our Customer Retention teams (Account Managers and Customer Enablement Managers), aligned with GTM and revenue objectives
• Uncover & Address Gaps: Conduct in-depth needs analyses to identify knowledge gaps, skill deficiencies, and process inefficiencies within the Customer Retention function. Translate these findings into actionable enablement solutions
• Curriculum & Content Development: Design, develop, and deliver engaging and impactful training programs, content, and playbooks. This includes leveraging tools like Articulate Rise, Storyline, Camtasia, Slido to create high-quality, scalable learning experiences
• Methodology & Process Integration: Implement and reinforce sales methodologies (with an awareness of MEDDICC) specifically adapted for the customer retention lifecycle, ensuring consistent application in renewals, cross-sell, and expansion motions
• Proactively map customer retention processes to key customer lifecycle stages, identifying opportunities to optimize conversion, improve adoption, and reduce churn
• Stakeholder Partnership: Serve as the primary enablement liaison and strategic partner to Customer Retention senior leadership, actively participating in their leadership meetings and leading the Customer Retention GTME Steering Committee to define and prioritize enablement initiatives
• Cross-Functional Collaboration: Work closely with Revenue Operations, Product Marketing, and other GTM Enablement leaders to ensure seamless integration of enablement efforts, drive adoption of tools (Salesforce, Gainsight, Highspot), and measure program effectiveness
• Coaching & Manager Enablement: Develop programs to upskill first-line Customer Retention managers in coaching methodologies, empowering them to effectively develop their teams
• Measurement & ROI: Partner with Revenue Operations to define, track, and report on key performance indicators (KPIs) for Customer Retention enablement programs, demonstrating clear ROI and business impact (e.g., renewal rates, expansion revenue, NPS improvement)
• Customer Retention & Broader GTM Events: Contribute to the planning and execution of key events (e.g., QBRs, kickoffs) to ensure enablement alignment and impactful content delivery