Mid Market Customer Success Manager, Newsela
$95-100k
OTE
$75-80k
BASE
Plus stock options. On-target commission: $20,000
More information about location
Online platform for education content
Job no longer available
Online platform for education content
501-1000 employees
Job no longer available
$95-100k
OTE
$75-80k
BASE
Plus stock options. On-target commission: $20,000
More information about location
501-1000 employees
Company mission
Newsela's mission is to provide meaningful classroom learning for every student.
Role
Who you are
- You have 3+ years experience managing a portfolio of accounts in EdTech and have demonstrated the ability to drive revenue through growth, retention, and expansion
- You are meticulous about understanding your clients’ goals and are their biggest advocate in ensuring they achieve them
- You are experienced in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals
- You leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with
- You have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals
- Gainsight and Salesforce (SFDC) experience is a plus
- Experience owning renewals as a CSM at an EdTech company is strongly preferred
What the job involves
- As a member of our Customer Success team, the Mid-Market Customer Success Manager will be the go-to partner for district leaders and manage a portfolio of our mid-market accounts
- Reporting to the Sr. Manager, Mid-Market Customer Success, you will work with districts to identify their goals and intended use with Newsela, and will build out a partnership plan to achieve those goals
- You’ll leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion
- You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle
- You will partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients
- You’ll have the opportunity to directly influence how district administrators engage with Newsela
- You will get to represent the future of education, enhance how districts and teachers engage with students, and provide time-saving approaches that allow educators to design customized learning for different levels of learners
- You will build partnerships that are outcome oriented and always focused on achieving client success criteria while making Newsela an embedded part of a district’s curricular strategy
- Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers
Our take
While textbooks have been standard issue in classrooms for centuries, digital instructional materials are steadily becoming more prevalent. Newsela offers a learning platform that curates and rewrites news articles, historical speeches, and scientific papers to help accelerate learning.
The platform is available in both English and Spanish and includes quizzes, exercises, and writing prompts to help engage students at any level. More than 3.3 million teachers and 40 million K-12 students use the platform, which has proved extremely popular so far.
In 2021, Newsela reached unicorn status, joining EdTech competitors such as Quizlet and ApplyBoard. In 2022, research into the company's efficacy found that Newsela was 70% more effective at promoting reading skill maintenance and growth compared to an average summer reading program - demonstrating the value it brings to the space.
With its success so far, and a massive amount of funding at its back, Newsela is well placed to continue its expansion in the US market. Having recently focussed on updating and improving the platform, it now appears to be pursuing growth as it bolsters its leadership team and works to bring its operations to the "next level".
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2021
$100m
SERIES D
Mar 2019
$50m
SERIES C
Total funding: $172.2m
Company benefits
- Learning budget
- Commuter benefits
- Paternal leave
- Pet insurance
- Wellness discounts and resources
- Work from home opportunities
- Health insurance
- Unlimited time off
Company HQ
Theater District, New York, NY
Articles
Leadership
Dan Cogan-Drew
(Chief Academic Officer)A qualified teacher with extensive, varied experience since 1994. Recent roles include experience as Director of Programs at EDUCATION CONNECTION and Director of Digital Learning at Achievement First Public Charter Schools.
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