IT Support Specialist, SonderMind
The hourly rate for this role is $24.00 - $27.00
In-person and online therapy platform
Job no longer available
In-person and online therapy platform
501-1000 employees
Job no longer available
The hourly rate for this role is $24.00 - $27.00
501-1000 employees
Company mission
To improve individuals' mental and behavioral health to create a happier and healthier world.
Role
Who you are
- Experience with managing users and groups in Okta
- Previous experience working with HIPAA or PHI/PII
- 2 + years Helpdesk / Service Desk experience
- SaaS administration
- SSO experience
- JIRA or other ticketing system experience
- User access management
- Onboarding and Offboarding experience
- New laptop provisioning
- Troubleshooting Windows 10 and macOS
- MDM and Asset management experience
What the job involves
- SonderMind's rapid growth requires expanding the IT Operations team
- This role supports the technology employees use daily
- The IT Support Specialist manages user access, onboarding/offboarding, assets, office technology, and troubleshoots issues
- We need a candidate with customer service, communication, and organizational skills to enhance the employee experience
- This hybrid role combines remote work with regular in-office presence in Denver, including key events like monthly all-hands, board meetings, and the annual in-person gathering
- Provide support through the ticketing system for user access requests and troubleshooting hardware/software issues
- Support onboarding and offboarding lifecycles
- Manage assets, including shipping/retrieving laptops, inventory, and ordering
- Provide technical support for the Denver HQ (Studio) and remote employees, including conference rooms, network, and printers
- Create documentation for the IT Services Center
- Manage and monitor Mobile Device Management (MDM)
- Collaborate with the team on urgent issues and problem-solve challenging problems
- Strong understanding of the SaaS library and access administration
- Successful troubleshooting of Windows and Apple hardware/software
- Efficient deployment of new equipment through MDMs and onboarding/offboarding processes
- Maintain up-to-date knowledge of IT industry standards and best practices
- Meet SLA metrics: first response time, total resolution time, and customer satisfaction score
- Collaborate to identify emerging patterns/issues and engage in good documentation
Application process
- This position will be an ongoing recruitment process and will be open until filled
Our take
Demand for mental health services in the U.S. is soaring, yet therapeutic services are generally expensive, uniform, and hard to access for the majority of people. This is mainly due to the fact that most mental health practitioners don't accept insurance or work within a healthcare infrastructure.
SonderMind tackles the shortage of accessible mental health services by providing a digital network that matches the specific needs of patients with mental health specialists. What's more, the patient’s insurance coverage network is considered when determining a match, allowing users to find personalized therapeutic services that fit within their budget.
In addition to its therapy recommendation service, Sondermind also provides tools for therapy booking, organization, and billing. Ultimately, the startup has taken an interesting stance within the therapy landscape by focusing on providing personalized and easy-to-use booking services that are flexible within different budgets and insurance plans.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$150m
SERIES C
Apr 2020
$27m
SERIES B
Total funding: $183.2m
Company benefits
- We work to support our employees wherever they are in life
- We offer health, vision, dental, disability, and mental health coverage
- And beyond that, you're required to take at least three weeks of PTO each year!
Company HQ
Cherry Creek, Denver, CO
Leadership
Mark Frank
(CEO & Co-Founder)Co-founded SafeImageMD in 2012. Former Chairman on the Board of Directors for AfterOurs Urgent Care prior to co-founding SonderMind.
Shouvick Mukherjee
(CTO & Co-Founder)They have extensive experience in engineering and have held many VP roles in various companies, including Yahoo and Walmart eCommerce.
Salary benchmarks
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