Customer Marketing Manager, Percona
+ Equity
Scaling, security & management for OS databases
Job no longer available
Scaling, security & management for OS databases
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To help users get the most out of open-source technology, without inflated fees or lock-ins.
Role
Who you are
- ~2 years of experience working in a marketing or customer-facing role for a B2B SaaS company
- Strong with Salesforce and Marketing Automation tools (Hubspot)
- Pro at data segmentation, measurement, and interpretation
- Ability to think customer-first and be the voice of the customer
- Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy
- Understanding of customer full-cycle
What the job involves
- As a Customer Marketing Manager you will strategically align efforts of the marketing and customer success team in a role that aims to provide a continuously improving customer experience through marketing activities and campaigns, product knowledge, tools and resources to seamlessly advance customers through their journeys to achieve their goals while improving client awareness, engagement, expansion, and retention
- This role will also be responsible for ideation, planning, and execution of customer advocacy programs and customer marketing campaigns, leveraging analytics to optimize results and achieve goals in collaboration with cross-functional partners
- Develop and execute integrated and relevant marketing plans, campaigns, content, presentations, and other resources that drive awareness, engagement, new business, increased share of wallet, retention, and client advocacy
- Work with stakeholders to map current and potential member journeys and touchpoints, and leverage a unique understanding of our customers to drive adoption and expansion
- Customize content and messaging to engage clients and prospects and deepen the relationship
- Track customer outcomes, reporting and trend analysis and provide recommendations to improve the customer experience
- Deliver cross-channel personalized experiences for customers
Our take
Open-source technology brings a range of benefits such as agility and cost-effectiveness. And this makes it a prime target for businesses to add to their tech roster. However, these businesses often find themselves forced into software or contracts they do not need, in order to gain access to those that they do.
Percona provides unbiased, open-source database expertise, providing access to the tools necessary for anyone to turn their ideas into a viable business. Founded in 2006 to support consumers and users in the open-source community, the company now supplies enterprise-class support, services and software for open-source databases, both in on-premises and cloud environments.
Crucially, Percona's solutions enable its clients to develop with their customers’ needs. Clients pay for the advice and expertise provided, rather than for the company to unlock critical software features. And the company continues to evolve its offerings, for example by supplying packages focussed on enabling AI-readiness for enterprises.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (1 round)
Jan 2008
$1m
GRANT
Total funding: $1m
Company benefits
- Work remotely and choose the hours that suit you best
- Learning academy to encourage personal and professional growth
- Wellness counselling program and allowance to all Perconians
- Flow day dedicated to uninterrupted focus and productivity
- FryDays every quarter (a 3-day weekend to disconnect and enjoy life)
Company HQ
Bull Durham, Durham, NC
Leadership
Bennie Grant
(COO)Over 15 years of professional services, support and operational delivery experience. Prior to Percona, opened US operations for Mettoni, where they held Senior Services and Operational Leadership positions.
Peter Farkas
(CEO)Co-Founder and CEO at FerretDB. Has been building sustainable open-source projects and businesses for the last two decades, including at Cloudera and Altinity.
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