Senior AI Solutions Builder, Thumbtack
People
$134.1-192.5k
Actual salary range is dependent on location
Local services marketplace app
Be an early applicant
Local services marketplace app
1001+ employees
Be an early applicant
$134.1-192.5k
Actual salary range is dependent on location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- 5+ years of experience in product management, HR technology, people analytics, digital transformation, or a related field where you built and shipped tools that people used
- Hands-on builder: able to go from idea to production using AI-assisted tools (coding environments, prototyping tools, agentic platforms)
- Solid understanding of HR functions and the employee lifecycle; strong judgment on which problems matter and what solutions will earn trust
- Familiar with data flows from source systems (HRIS, data warehouse, surveys) into user-facing products; understands what’s possible without needing to be a data engineer
- Track record of delivering in ambiguous environments, partnering closely with senior stakeholders on direction and priorities
- High builder energy and learning velocity: stays current, experiments often, and thrives in a fast-moving space
- Strong collaborator: builds trust and community, not just products
What the job involves
- This role is a dedicated investment in building AI-powered products that help us deliver on that strategy and expand the reach of our team. It sits within the HRBP team, where deep business context, HR expertise, and AI product-building capabilities come together
- We're hiring a Senior AI Solutions Builder, someone who will identify high-impact opportunities to apply AI across People team workflows and build those solutions end-to-end
- You’ll embed with the HRBP team to learn how the organization works and how People expertise is delivered today, then partner closely with the team to turn the most valuable opportunities into products
- A likely first project: an AI-powered product that gives managers on-demand access to HRBP-caliber coaching, guidance, and process support
- You'll shape what gets built working alongside a broad set of cross-functional partners, including executive leadership to collaborate on direction and priorities
- Develop clear product requirements for AI-powered People workflows: conduct user research, map processes, and identify how AI can have the greatest impact
- Design and build AI tools: agents, automations, and knowledge retrieval systems — that scale how the People expertise is delivered
- Structure the knowledge layer: translate HR policies, playbooks, frameworks, and org context into AI-ready formats
- Partner with People Data Science and Engineering on data integrations: Workday, data warehouse, surveys, internal sources
- Define safety and governance guardrails: escalation to humans, handling sensitive topics, privacy and accuracy standards
- Evaluate build vs. buy tradeoffs: assess enterprise tools vs. custom solutions and recommend what will work in practice
- Own adoption and impact: lead rollout, manager training, feedback loops, and success metrics (e.g., response quality, employee satisfaction)
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Since its 2024 funding round, its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(Co-Founder & CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Co-Founder & Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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