IT Support Specialist, Prenuvo
$60-75k
3+ days a week in office (Yaletown, Vancouver)
Comprehensive whole body MRI scan for preventative care
Job no longer available
Comprehensive whole body MRI scan for preventative care
201-500 employees
Job no longer available
$60-75k
3+ days a week in office (Yaletown, Vancouver)
201-500 employees
Company mission
To flip the paradigm from reactive "sick-care" to proactive health care.
Role
Who you are
- At least 2-3 years of experience in an IT service delivery environment
- Exposure to service management systems
- Strong technical skills in computer hardware, software, networking, and operating systems
- Security Mindset - You employ industry best practices in your daily work and challenge the status quo, seeking better ways of enhancing security of our systems and protecting the privacy of our customers
- Excellent Personal Organization & Time Management – You’re able to maximize efficiency in user support and team interactions; meet deadlines, commitments, and project requirements with thorough attention to detail
- Problem-solving skills – You’re able to think creatively to find solutions to complex technical problems
- Flexibility – You’re able to adapt to changing priorities and willing to take on new responsibilities as needed
- Strong Communication Skills – You’re able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations
- You bring Microsoft knowledge and skills that pertain to infrastructure and OS
- Experience with Mac OS support is a plus
- Cisco Meraki experience is a plus
What the job involves
- We are looking for a IT Support Specialist to ensure that all employees are able to work effectively with minimal downtime, the ideal candidate will be comfortable with a variety of tasks including hardware, software and cloud troubleshooting
- Provide technical support and troubleshooting for hardware, software, and network-related issues via our internal service desk
- Install, configure, and maintain computer systems, servers, and network equipment
- Collaborate with other IT staff and other departments to identify and resolve complex technical issues
- Maintain and update documentation related to IT infrastructure and support
- Provide internal support for the Prenuvo product and cloud based applications including Google Workspaces, Slack, Atlassian, Jumpcloud, Dialpad
- Maintain and manage inventory of hardware and software assets - including shipping and receiving
- Maintenance and monitoring of site networks, troubleshooting of network-related issues and escalation to Internet Service Providers
- Uphold and reinforced Prenuvo’s cybersecurity policies and ensure systems are configured following best security practices
- Travel to clinic locations may be required
Our take
The quantified self movement is gaining momentum, especially in the health and fitness sector. Wearable health monitors, sleep trackers, and genetic testing have all firmly entered the mainstream, and body MRI scanning service Prenuvo is taking this concept to the next level. Prenuvo’s whole body diagnostic imaging offers customers a comprehensive picture of their body, whilst screening for 500+ major conditions and cancers.
The medical benefits of approaching these diseases proactively, as opposed to reactively, are substantial. Customers will be able to catch warning signs early, meaning treatment is likely to be less invasive, with a higher success rate. Unfortunately North America, like many regions, has yet to make substantial investments in preventative healthcare. This just makes companies like Prenuvo, and the VCs who fund them, increasingly necessary.
This funding, however has been substantial, and having closed multiple funding rounds, the company is now setting its sights on Europe. The opening of its first London clinic marks the start of that expansion, brining Prenuvo's full-body MRI services to a new market with high demand for early detection and diagnostic imaging. With plans to evaluate additional cities across the continent, the company is in a position to grow its international presence.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2024
$120m
SERIES B
Oct 2022
$56m
SERIES A
Total funding: $176m
Company benefits
- Exceptional health-care coverage: We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
- Flexible vacation policy: Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it.
- Employee Prenuvo scans: Our missions starts with our own. We offer every Prenuvo employee complimentary scans each year. Use it yourself or give a scan to friends and family.
Company HQ
South Fair Oaks, North Fair Oaks, CA
Leadership
Andrew Lacy
(Founder & CEO)Previously founded semantic search company Zaptravel (now Lebara Travel) and iPhone app company Tapulous (subsequently sold to Disney). Later joined Disney as the SVP of Disney Mobile, and then Lebara as Chief Product Officer. Alongside work at Prenuvo they also co-founded Azarus.
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