Vice President of Customer Success, DISCO
+ RSUs
AI enabled legal technology
Be an early applicant
AI enabled legal technology
501-1000 employees
Be an early applicant
+ RSUs
501-1000 employees
Company mission
To reinvent legal technology to automate and simplify complex and error-prone tasks that distract from practicing law.
Role
Who you are
- Experienced Leader: 10+ years of experience in customer success, account management, or related roles, with at least 5 years in a leadership position
- Industry Knowledge: Familiarity with the challenges and workflows of legal professionals and organizations and/or experience at a legal technology provider or law firm is required
- Strategic Visionary: Adept at crafting and executing long-term strategies that align with business objectives while addressing customer needs
- Team Builder and Mentor: Proven ability to recruit, develop, and lead high-performing teams, fostering a culture of collaboration and accountability
- Collaborative Partner: Demonstrated success working cross-functionally with teams like Sales, Product, Marketing, and Support to deliver results
- Data-Driven Decision Maker: Skilled in analyzing customer success metrics and leveraging insights to inform strategy and process improvements
- Customer-Centric Mindset: Deep commitment to delivering exceptional customer experiences, with a proven ability to drive retention, satisfaction, and growth
- Strong Communicator: Excellent written and verbal communication skills, with experience engaging C-level executives and stakeholders
- Educational Background: Bachelor’s degree required; MBA or an advanced degree is strongly preferred
What the job involves
- As the Vice President, Customer Success you will be a driving force behind DISCO's mission to revolutionize the legal technology landscape
- Your leadership will ensure our customers not only achieve but exceed their goals through the adoption and utilization of our products and services
- By fostering long-term relationships and delivering exceptional customer experiences, you will directly influence key business outcomes, including retention, growth, and advocacy
- Your strategic vision will shape the evolution of our customer success organization, empowering teams to deliver scalable, high-impact results while championing the voice of the customer across the company
- Through your efforts, you will elevate customer success as a core pillar of our business strategy, creating lasting value for our clients, shareholders, and the broader legal community
- Develop and Execute Strategy: Evolve and implement the customer success strategy aligned with company goals to drive retention, expansion, and satisfaction
- Lead High-Performing Teams: Build, mentor, and inspire a customer success organization, fostering collaboration and excellence across all levels
- Drive Customer Outcomes: Ensure customers achieve measurable success by proactively addressing their needs, mitigating risks, and identifying opportunities for growth
- Optimize Processes and Tools: Establish scalable frameworks, processes, and tools to streamline the customer journey and enhance team efficiency
- Collaborate Cross-Functionally: Partner with Sales, Product, Marketing, Accounting, Legal, Business Operations and Support to deliver a seamless and cohesive customer experience
- Represent the Customer Voice: Advocate for customers by providing actionable insights to influence product innovation and business strategy
- Monitor and Report Success Metrics: Develop and own key performance indicators (KPIs) and present performance updates to executive leadership
Our take
DISCO is a legaltech leveraging cloud computing and AI to enhance compliance, dispute resolution, and investigations, thereby optimizing outcomes for legal teams and their clients. its suite of tools, including case builders, review platforms, and e-discovery solutions, is designed to minimize errors and better align with established legal practices compared to traditional e-discovery tools.
In response to the growing need for independent brands to reduce reliance on major tech platforms for customer acquisition, DISCO was founded. This initiative comes at a pivotal time as businesses increasingly shift online, driving up the costs associated with acquiring customers through digital channels. Consequently, brands are actively seeking alternative methods to expand their customer base.
DISCO has experienced significant growth as a result of this demand, boasting a clientele of approximately 1,000 firms, including a majority of the prestigious Am Law 200. Funding has positioned the company for further expansion into European and Asian markets. With ongoing refinements to its AI software, DISCO is poised to maintain steady progress in an ever-evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2020
$60m
LATE VC
Jan 2019
$83m
SERIES E
Total funding: $193.8m
Company benefits
- Start-up culture
- Open PTO
- Growth opportunities
- Medical, dental, and vision, 401(k)
Company values
- Meaningful impact: We strive to ensure that every employee is connected to our mission and we believe that every employee is capable of driving meaningful impact to our customers and communities
- All-in: We build bridges across teams and projects and value all opinions, perspectives, and ideas - no matter who or where they come from. We all work across functions as needed to ensure that we win as a team
- Grit & grace: We are resilient and adaptable and capable of quickly changing in response to new problems, ideas, or data. We balance our grit with humility and empathy, giving grace and respect to our employees, communities, partners, and customers
- Innovation: We approach problems with what we call the "inventor's spirit", the idea that you should not accept the world as it is, but instead seek ways in which it could be made better. We are curious, observe sharply, spot issues, and solve problems from the ground up. We debate and strive to create an environment in which the best ideas win
- Craft: We are deeply passionate about our craft and believe in the importance of striving for excellence and improvement every day, whether that craft is software engineering, sales, or any other aspect of our work. We continuously look for opportunities to become better at what we do
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Kiwi Camara
(CEO)They studied at Harvard Law School and hold a Ph.D. in Economics from Stanford. Previously a Partner at the law firm Camara & Sibley from 2009-2013.
Share this job
View 9 more jobs at DISCO